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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1244 reviews)

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4.54

Based on 1,244 reviews, last reviewed 25th Feb 2026

29% decrease in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Very good service from a very patient helper ! Very good service from a very patient helper !! I will be more careful with my passwords in future. Thank you. Reviewed on: 25th February 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1244)

Review of the Family Building Society, Savings:

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025

Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025

a lady called lisa very kind and patient

a lady called lisa very kind and patient Reviewed on: 26th September 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Lisa! Response date: 17th October 2025

Nicole was brilliant.

Nicole was brilliant, helping me out with a problem I couldn't solve and giving me helpful advice on website use. Reviewed on: 26th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Logging-in problems.

My problem with logging in was dealt with promptly, patiently and efficiently. An acceptable wait for an answer. Reviewed on: 26th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

It's like an old-fashioned 'museum of money'

I have had an inward ISA transfer rejected because Family Building Society can only receive payments by cheque, and not electronically. In 2025 it seems extraordinary that a financial institution can't accept electronic payments. Reviewed on: 25th September 2025

Reply from Family Building Society Dear Mark, Thank you for taking the time to share your feedback, we are continuously working on improving our systems and procedures. Kind regards, Family Building Society Response date: 15th October 2025

FBS-induced login problems..

After years of problem fee login, the May 25 change to online login procedures was very problematic - unclear instructions and unclear actions required and all efforts leading repeatedly to "account blocked - call this number" . That number proved to be a matter of infinite waiting - despite messages of "you are first in the queue" and finally in frustration I wrote to the FBS to complain. That finally resulted in a call from Lisa Adams, who was helpful, patient, friendly and positive, solving the problem and restoring my faith in the FBS. Thanks, Lisa! Reviewed on: 25th September 2025

Reply from Family Building Society Thank you for your feedback regarding our service. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. If there's anything else you need further assistance with, please don't hesitate to let us know. Kind regards Family Building Society Response date: 23rd October 2025

hopefully no problems in the future

unable to log in to the online service ,the problem arose when needing a "one time" number to ensure security .with a time delay to my mobile the number was in valid and when i opted to have the number sent to my landline the number was dictated at such a speed i was unable to take note of it .having to contact the office for help rendered the account far from on line !!! thankfully Lisa was able to help me today ,she rang me for which i was most grateful ,since reaching them by phone was proving impossible . Reviewed on: 24th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Excellent service and my problem was solved promptly...

Excellent service and my problem was solved promptly by a phone back which explained everything I had to do while still on the call and so my problem was solved instantly Reviewed on: 23rd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Excellent customer service

Great customer service - friendly, efficient Reviewed on: 23rd September 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Great service

Lisa was great Lisa was fab, lovely customer service Reviewed on: 23rd September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Withdrawal Issue

Lisa was able to resolve my issue quickly and efficiently. Reviewed on: 22nd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

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