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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1220 reviews)

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4.55

Based on 1,220 reviews, last reviewed 29th Jan 2026

50% decrease in 5 star reviews

in the past 90 days

43% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Customer service help with a problem was polite frie... Customer service help with a problem was polite friendly and efficient Reviewed on: 29th January 2026

Latest lowest rating:

1

Poor Login Experience Logging into my account is a nightmare. Excessive and pretty poor security features Reviewed on: 20th January 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1220)

Review of the Family Building Society, Savings:

Good interest while it lasts, and good customer service

I've been with Family BS for a few years. They are one of several banks/building societies who regularly offer competitive interest rates. Sadly, as with all banks, you have to keep an eye for interest rates later being lowered. Particularly disappointing that the windfall bond has recently become a lot less attractive. Customer service is good - It's refreshing to get through reasonably quickly by phone and for me it's a big help to get a customer services agent with a British accent as I really struggle with accents. However the customer service line would ideally be open for longer as sometimes you need help outside of office hours. Reviewed on: 17th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Great customer service

It's very easy to deal with Family Building Society. Communication is always clear and regular , and whenever I've had a query , it has always been dealt with effectively by helpful and knowledgeable staff Reviewed on: 9th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

was locked out of internet banking but sorted in two...

was locked out of internet banking but sorted in two minutes and wished happy birthday as well!! Reviewed on: 8th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

On line service

I tried to log into online services & it would not allow me to access just kept rejecting - it was apparently not working but there was no note advising. Obviously there was a long wait following morning to speak to someone - however although I rated the experience as 3 the actual person I spoke to although not in the team but covering during to vol of calls initially advised that I would need to be then put through to another team to withdraw funds which had over 30 in the queue on top of the 45 min wait at 9 opening time pro-actively checked & took my instructions over the telephone - o would score her 5 tip marks for initiative & customer service Reviewed on: 8th September 2025

Reply from Family Building Society Thank you for taking the time to leave a review. We understand that our phone lines have been particularly busy, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. We are pleased to hear you found our agent was proactive. Kind regards Family Building Society Response date: 11th September 2025

Aimee was kind, professional, and informative.

Aimee was kind, professional, and informative. Promptly answered all my questions and provided all that I needed. Reviewed on: 8th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Aimee! Response date: 23rd October 2025

Website LOCKED ME OUT recently.

Website LOCKED ME OUT recently. (Lodged complaint)...Today, LOGIN DOWN! Reviewed on: 8th September 2025

Reply from Family Building Society Thank you for your comments. Your complaint is currently being investigated and we will respond in due course. Kind regards Family Building Society Response date: 11th September 2025

Katherine answered all my questions regarding my fix...

Katherine answered all my questions regarding my fixed bond maturity options. Reviewed on: 5th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Katherine! Response date: 23rd October 2025

This is how customer service should be

I spoke to Dylan D'Cruz today to check on my account interest and he was a great example of how good customer service can be. As a retired Regional Manager of a national building society my self I was very impressed Reviewed on: 5th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Dylan! Response date: 29th October 2025

The call centre staff was very understanding of my d...

The call centre staff was very understanding of my deafness Reviewed on: 4th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Excellent and professional service

Excellent and professional service throughout Reviewed on: 4th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Lisa Adams was fantastic today in customer services.

Lisa Adams was fantastic today in customer services. I was in total overwhelm as things had gone wrong with funding for buying a house and time was of the essence. She empathised and phoned me back as promised and resolved an issue for me. She was so kind and allowed me time to respond without going on about waiting times. Reviewed on: 3rd September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 29th October 2025

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