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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1244 reviews)

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4.54

Based on 1,244 reviews, last reviewed 25th Feb 2026

33% decrease in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Very good service from a very patient helper ! Very good service from a very patient helper !! I will be more careful with my passwords in future. Thank you. Reviewed on: 25th February 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1244)

Review of the Family Building Society, Savings:

Reasonably quick to answer phone, Lisa set me on the...

Reasonably quick to answer phone, Lisa set me on the path to finishing registration. Glad you have introduced 2 factor authentication. Reviewed on: 22nd May 2025

Excellent customer service

Excellent customer service on the phone or by email. As Always. Reviewed on: 22nd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025

Telephone support was very good - once I got throug...

Telephone support was very good - once I got through but the wait to get through was too long Reviewed on: 22nd September 2025

Reply from Family Building Society Thank you for your positive feedback regarding our service. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. Response date: 28th October 2025

Nicole Philcox was very helpful today pleasant and p...

Nicole Philcox was very helpful today pleasant and patient Reviewed on: 19th September 2025

Happy customer

Long wait on phone but quick and efficient help once talking to Lisa Reviewed on: 18th September 2025

I had a problem gaining access to my on line accoun...

I had a problem gaining access to my on line account with family building society,I contacted the f b s and spoke to one your colleagues who was very helpful and suggested change of access to memorable word instead of using the phone Reviewed on: 18th September 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Great customer service!

Great customer service! Short wait time. Professional and friendly staff. Reviewed on: 17th September 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Very helpful customer service.

Very helpful customer service. Had to wait a tad too long on the phone. Reviewed on: 16th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Lovely service at The Family Building Society .

Lovely lady who understood what i needed right away ,and dealt with it in a professional but friendly way . She didnt hurry me in any way which at 79 i am a bit slow but not everyone is patient . I feel sorry not to have remembered her name but hopefully you can check and pass on my thanks to her Reviewed on: 16th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

ISA Transfer

Spoke to Lisa Adams and she delt with everything in very knowledgeable and pleasant way. Reviewed on: 15th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Poor customer service

I am unable to contact them by telephone as it is a long wait. I am 82 and need help to log in to my account. I have emailed so hope for the best Reviewed on: 15th September 2025

Reply from Family Building Society Thank for you for taking the time to leave us your review. We understand that our phone lines have been particularly busy, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. We do offer a call-back service which is especially useful for times when we are busy so that customers don’t have to wait on the line. This facility retains your place in the queue which means that your call-back request is automatically sent to an agent who will make a call out to you, and you don’t have to wait on the phone for your call to be answered. If there’s anything else we can assist you with, please do not hesitate to contact us back. Response date: 16th September 2025

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