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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1245 reviews)

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4.54

Based on 1,245 reviews, last reviewed 27th Feb 2026

30% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Lisa Adams on 26/02/26 I spoke with Lisa Adams on 26/02/26, who delivered excellent customer service on my savings account. She was welcoming, professional, helpful and fri... Read more Reviewed on: 27th February 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1245)

Review of the Family Building Society, Savings:

Reasonably quick to answer phone, Lisa set me on the...

Reasonably quick to answer phone, Lisa set me on the path to finishing registration. Glad you have introduced 2 factor authentication. Reviewed on: 22nd May 2025

I could not access my savings account online.

I could not access my savings account online. The system was changed for two authentication in May 2025 and I was not notified or sent a letter to explain this. Reviewed on: 10th September 2025

Reply from Family Building Society Thank you for your feedback regarding our service. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. If there's anything else you need further assistance with, please don't hesitate to let us know. Kind regards Family Building Society Response date: 29th October 2025

online support

clear and helpful, with patience Reviewed on: 10th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Steph has been very helpful today, and in the past,...

Steph has been very helpful today, and in the past, however other members of staff we have dealt with havent been very nice at all. We've been given conflicting information on numerous occasions which is really upsetting Reviewed on: 10th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with Steph! Response date: 11th September 2025

Wait time on telephone for call to be answered was 2...

Wait time on telephone for call to be answered was 24 minutes which was too long. However the assistance then provided by the operator was excellent. Reviewed on: 10th September 2025

Reply from Family Building Society Thank you for taking the time to leave this review. We're pleased to hear you the assistance provided by our agent was excellent. We're sorry for the time time it took to answer your call. Our phone lines have been exceptionally busy over the last few days. Please rest assured we are doing everything we can to reduce call wait times. Kind regards Family Building Society Response date: 11th September 2025

Excellent (and very patient!) Customer Services

I had to speak to Customer Services to help reset my password after being locked out of my account. Lisa Adams was endlessly patient in helping me to get things up and running again. I really appreciate all the help! Reviewed on: 9th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Great customer service

It's very easy to deal with Family Building Society. Communication is always clear and regular , and whenever I've had a query , it has always been dealt with effectively by helpful and knowledgeable staff Reviewed on: 9th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

was locked out of internet banking but sorted in two...

was locked out of internet banking but sorted in two minutes and wished happy birthday as well!! Reviewed on: 8th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

On line service

I tried to log into online services & it would not allow me to access just kept rejecting - it was apparently not working but there was no note advising. Obviously there was a long wait following morning to speak to someone - however although I rated the experience as 3 the actual person I spoke to although not in the team but covering during to vol of calls initially advised that I would need to be then put through to another team to withdraw funds which had over 30 in the queue on top of the 45 min wait at 9 opening time pro-actively checked & took my instructions over the telephone - o would score her 5 tip marks for initiative & customer service Reviewed on: 8th September 2025

Reply from Family Building Society Thank you for taking the time to leave a review. We understand that our phone lines have been particularly busy, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. We are pleased to hear you found our agent was proactive. Kind regards Family Building Society Response date: 11th September 2025

Aimee was kind, professional, and informative.

Aimee was kind, professional, and informative. Promptly answered all my questions and provided all that I needed. Reviewed on: 8th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Aimee! Response date: 23rd October 2025

Website LOCKED ME OUT recently.

Website LOCKED ME OUT recently. (Lodged complaint)...Today, LOGIN DOWN! Reviewed on: 8th September 2025

Reply from Family Building Society Thank you for your comments. Your complaint is currently being investigated and we will respond in due course. Kind regards Family Building Society Response date: 11th September 2025

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Family Building Society: Savings reviews

30% decrease in 5 star reviews

600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1245)

Reasonably quick to answer phone, Lisa set me on the...

I could not access my savings account online.

online support

Steph has been very helpful today, and in the past,...

Wait time on telephone for call to be answered was 2...

Excellent (and very patient!) Customer Services

Great customer service

was locked out of internet banking but sorted in two...

On line service

Aimee was kind, professional, and informative.

Website LOCKED ME OUT recently.

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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