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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1245 reviews)

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4.54

Based on 1,245 reviews, last reviewed 27th Feb 2026

28% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Lisa Adams on 26/02/26 I spoke with Lisa Adams on 26/02/26, who delivered excellent customer service on my savings account. She was welcoming, professional, helpful and fri... Read more Reviewed on: 27th February 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1245)

Review of the Family Building Society, Savings:

Reasonably quick to answer phone, Lisa set me on the...

Reasonably quick to answer phone, Lisa set me on the path to finishing registration. Glad you have introduced 2 factor authentication. Reviewed on: 22nd May 2025

Katherine answered all my questions regarding my fix...

Katherine answered all my questions regarding my fixed bond maturity options. Reviewed on: 5th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Katherine! Response date: 23rd October 2025

This is how customer service should be

I spoke to Dylan D'Cruz today to check on my account interest and he was a great example of how good customer service can be. As a retired Regional Manager of a national building society my self I was very impressed Reviewed on: 5th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Dylan! Response date: 29th October 2025

The call centre staff was very understanding of my d...

The call centre staff was very understanding of my deafness Reviewed on: 4th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Excellent and professional service

Excellent and professional service throughout Reviewed on: 4th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Lisa Adams was fantastic today in customer services.

Lisa Adams was fantastic today in customer services. I was in total overwhelm as things had gone wrong with funding for buying a house and time was of the essence. She empathised and phoned me back as promised and resolved an issue for me. She was so kind and allowed me time to respond without going on about waiting times. Reviewed on: 3rd September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 29th October 2025

Trouble with new log in - great help from Dylan and Tom

trouble with new log in system. Dylan and Tom helped and the result is I have successfully logged in. Reviewed on: 3rd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Such helpful and friendly staff.

A delight to speak to some real people who are so helpful and patient. In particular I should like to thank Stephanie McGrath who has the patience of a saint. She was particularly helpful and understanding when I was struggling with passwords etc. She is a fantastic ambassador for the Family Building Society! Reviewed on: 3rd September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Steph! Response date: 29th October 2025

I needed help concerning my maturing ISA.

I needed help concerning my maturing ISA. I spoke to Lisa Adams, Customer Service Representative and she was so helpful and explained my choices clearly. It was nice to be able to speak to someone and have my questions answered straightaway. Reviewed on: 3rd September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 29th October 2025

Good, straightforward customer service via phone

Phone call was answered in a reasonable time; no lengthy menus; the associate, Dylan, was very efficient and solved my issue quickly. Reviewed on: 3rd September 2025

Very helpful customer telephone support

Very helpful customer telephone support Reviewed on: 3rd September 2025

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Family Building Society: Savings reviews

28% decrease in 5 star reviews

600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1245)

Reasonably quick to answer phone, Lisa set me on the...

Katherine answered all my questions regarding my fix...

This is how customer service should be

The call centre staff was very understanding of my d...

Excellent and professional service

Lisa Adams was fantastic today in customer services.

Trouble with new log in - great help from Dylan and Tom

Such helpful and friendly staff.

I needed help concerning my maturing ISA.

Good, straightforward customer service via phone

Very helpful customer telephone support

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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