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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (842 reviews)

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4.55

Based on 842 reviews, last reviewed 9th Jun 2025

369% increase in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

Efficient registering and money transfer process. Efficient registering and money transfer process, unlike the many websites I've experienced over the years which have been hard work to navigate. Reviewed on: 9th June 2025

Latest lowest rating:

1

Matured Bond Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and... Read more Reviewed on: 6th June 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (842)

Review of the Family Building Society, Savings:

They listen to customers

Online Account opening now very efficient and market leading products available. Reviewed on: 29th January 2019

Reply from Family Building Society Hi Mike, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

very help full and clear instructions was able to so...

very help full and clear instructions was able to solve problem quickly very easy to understand operator on the phone Reviewed on: 4th June 2025

General Enquiry

I requested a call back to obtain some information and help. I received the call back as stated and a very helpful member of the team called Aimee assisted me with my enquiry. Reviewed on: 4th June 2025

Outstanding, Patient Support from Dyllan Wright

From the moment I first got in touch, Dyllan Wright was outstanding. He was warm, courteous and patient, taking time to understand my situation and explain every option in plain English. Throughout the process he kept me updated, checked I was comfortable with each step, and made what could have been complicated feel straightforward. It’s clear he cares about customers and takes real pride in his work. Thanks to Dyllan, I feel fully informed and very confident in my decision. I wouldn’t hesitate to recommend Family Building Society after this experience. Reviewed on: 4th June 2025

Bond maturity decision

It took a little time to get through on the phone, however, Ellissa Agodi was excellent when I got an answer. She was very polite and clear and informed me of my options regarding my bond maturity. She then processed this quickly and answered any other queries I had. Reviewed on: 3rd June 2025

Impossible to negotiate the new lay out .

Impossible to negotiate the new lay out . Want to transfer money from instant @ccess ac to new instant acess . IMPOSSIBLE Reviewed on: 3rd June 2025

Long wait but good end result

The wait to be put through to an assistant was far too long. Unfortunately this is the way many businesses are going these days, but this does not make the situation acceptable. Once I got through to an assistant, the lady was very knowledgeable and helpful and was also well spoken. She resolved my query satisfactorily. Reviewed on: 3rd June 2025

Excellent customer service.

Rang today with a couple of issues. Dealt with quickly and efficiently Reviewed on: 3rd June 2025

Situation Saver

A problem accessing my account, Ellissa was brilliant in resolving my dilemma. very calm, patent and understanding, all now back to normal. A big thankyou Ellissa. Reviewed on: 2nd June 2025

Thank you Ellissa Agodi!

Thank you Ellissa Agodi for all your courtesy, help and explanations this morning. I was beginning to despair of ever getting through on the phone as I tried three times and had to give up after 20 minutes each time until I finally got out though to Ellissa, who was brilliant at helping me out! Reviewed on: 2nd June 2025

Online servicing was locked and needed to be re acti...

Online servicing was locked and needed to be re activated. Reviewed on: 2nd June 2025

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