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Family Building Society: Savings reviews

Name: Savings
Rating: 4.43 (665 reviews)

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4.49

Based on 665 reviews, last reviewed 11th Feb 2025

22% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

Call was answered promptly and sound advice provided Call was answered promptly and sound advice provided Reviewed on: 11th February 2025

Latest lowest rating:

1

A very dishonest society I purchased the windfall bond from Family Building Society as I liked the chance of winning a cash prize, what Family Building Society never told thei... Read more Reviewed on: 8th February 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (665)

Review of the Family Building Society, Savings:

A very dishonest society

I purchased the windfall bond from Family Building Society as I liked the chance of winning a cash prize, what Family Building Society never told their customers is that each month they would enter blank tickets into the draw meaning if a black ticket was picked out, no member would win a cash prize. I spoke to a staff member to ask how ofter did blank tickets get drawn to be told quite often, this shocked me and I question the legality of this dishonest behaviour. I was so shocked that I purchased a £10,000 premium bond instead. Also what angers me about Family Building Society is that each year they send out a customer questionnaire asking for our thoughts, each time I receive this I make it clear I dislike being called Mr and prefer to be called by my first name. How difficult can it be for Family Building Society to train their staff to ask customers how they wish to be addressed and not presume that everyone wants a title forced upon them. I received a letter recently stating that they will now be paying interest less than the bank of Englands pathetic 4.75% On my questionnaire I stated that Family Building Society interest rates were appalling and they should set the example and introduce 10% bonds. They need me running their society. My advice to you is DO NOT open an account with Family Building Society they are by far one of the worst Building Societies out there today. Neglecting savers and encouraging borrowing. A very irresponsible way to behave. Shame on you Family Building Society your customers deserve better. Reviewed on: 8th February 2025

Product was good to start but changes have made it l...

Product was good to start but changes have made it less competitive than other savings Reviewed on: 24th January 2025

So far, so good

Very helpful staff on the 'phone Reviewed on: 24th January 2025

Katherine was extremely pleasant, efficient and prof...

Katherine was extremely pleasant, efficient and professional in dealing with and sorting out my queries. Reviewed on: 23rd January 2025

Mortgage and Savings review

WE have had a family mortgage with the society and a number of savings products. All products were competitive and the service has been excellent and felt personal. Not just a number? Security when calling is thorough and reassuring. Tracker funds give a good return and easy to operate. Reviewed on: 23rd January 2025

Had a problem which turned out to be an issue with t...

Had a problem which turned out to be an issue with the website. Reviewed on: 22nd January 2025

Efficient Service

All my queries were answered in an efficient and helpful manner Reviewed on: 22nd January 2025

Provided the information I was seeking

Provided the information I was seeking Reviewed on: 21st January 2025

Excellent feedback

Very good and clear feedback from customer service Reviewed on: 15th January 2025

Sumaya was so patient and kind helping me to log on...

Sumaya was so patient and kind helping me to log on when I was blocked as memorable information would not be accepted. Not brilliant tech-wise and she stayed with me on the phone until I managed to resolve the problem with her help. People who are not confident computer users rarely meet such a lovely, kind and patient person. Sumaya - 5 stars is not enough!! Reviewed on: 8th January 2025

Catherine

When I spoke with Catherine she was extremely helpful and went over an beyond to help sort out a mess I had made of an a/c. Reviewed on: 30th December 2024

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