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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1235 reviews)

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4.55

Based on 1,235 reviews, last reviewed 14th Feb 2026

35% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Happy Customer First class service excellent website and experience. Can't fault any point. Reviewed on: 10th February 2026

Latest lowest rating:

1

FBS have made it extremely difficult to set up a jis... FBS have made it extremely difficult to set up a jisa for my son - I now only know it has been set up because I phoned to enquire. Money has been paid... Read more Reviewed on: 14th February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1235)

Review of the Family Building Society, Savings:

Locked out of my account and had amazing service fro...

Locked out of my account and had amazing service from Steph McGrath helping me set up on the new online system. Very patient and understanding. Fabulous customer service. Reviewed on: 20th May 2025

Today JAYDON answered the phone and spent time with...

Today JAYDON answered the phone and spent time with me sorting out the problem of me receiving a relevant passcode -in order that l may log in correctly - thank you for all the positive thinking that you gave this matter —Graham!! Reviewed on: 5th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Jaydon! Response date: 10th February 2026

Good standard

Quick response on phone, friendly , clear and helpful so very happy.. Reviewed on: 4th February 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 10th February 2026

I am finding it impossible to follow instructions af...

I am finding it impossible to follow instructions after re registration. They are just not clear or precise so find myself locked out of my account. It impossible to get through on the phone to explain the situation and nor can I email in any sort of precise way. Hopeless. Reviewed on: 4th February 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. We’re sorry to hear you have had trouble re-registering. So we can resolve this for you, please could you email [email protected] asking us to call you back. Response date: 11th February 2026

Family by name, friendly by service.

Spoke to Lisa Adam’s today. I had missed a word off my application form which raised a query. Lisa was very helpful and lived up to the company ethos perfectly. Reviewed on: 4th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 10th February 2026

Family Building society are very good regularly info...

Family Building society are very good regularly informing you of your interest earnt. Having not been able to log in online because of changes to their system I rang and spoke to a very helpful lady who clearly explained what to do and stayed on the phone until I was able to log in. Reviewed on: 3rd February 2026

Reply from Family Building Society Thank you for your review. It's great to hear of your positive experience with us! Response date: 3rd February 2026

Customer service help with a problem was polite frie...

Customer service help with a problem was polite friendly and efficient Reviewed on: 29th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 30th January 2026

I found it confusing to start with when completing t...

I found it confusing to start with when completing the online application but after speaking to a very helpful lady called Steph, who explained and assisted me, I am pleased to confirm my experience was dealt with quickly and efficiently. Reviewed on: 29th January 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Steph! Response date: 30th January 2026

Good products.

Good products especially prize draw savings which still pay a fair rate of interest. Reviewed on: 27th January 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 28th January 2026

Telephone advice

Arranged call back which was prompt. Pleasant lady sorted out login problem very quickly. Most impressed. Reviewed on: 27th January 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 28th January 2026

Excellent customer service

The phone was answered quickly and the adviser could not have been more helpful. She was clear and friendly. Reviewed on: 23rd January 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 28th January 2026

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