Write a review

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1246 reviews)

View other Family Building Society products

4.54

Based on 1,246 reviews, last reviewed 2nd Mar 2026

27% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great customer service Very efficient and friendly service Reviewed on: 2nd March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1246)

Review of the Family Building Society, Savings:

Quick response.

No call queue. Vandelle Shango answered my questions efficiently. Reviewed on: 14th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Very efficient.

Very efficient....great comunication Reviewed on: 15th August 2025

Excellent service

Waited a little while to get through then selected a call back the member of staff was very helpful and sorted my issue quickly and efficiently made sure I did not need anymore assistance before ending call. Reviewed on: 15th August 2025

Very helpful, patient and friendly.

Very helpful snd patient with my online log in problems. Very friendly and sorted me out. Reviewed on: 14th August 2025

I spoke with Dannika this afternoon to become famili...

I spoke with Dannika this afternoon to become familiar with the new logging in process. She was completely excellent and walked me through the process and we updated it live online and now everything is working splendidly. Dannika is an excellent communicator and deserves a pay rise, more holiday and of course a promotion!! Well done. Reviewed on: 14th August 2025

Great customer service

William Scott was excellent at making things clear and arranging Bond transfer and ISA setup. He was very helpful and professional as well as patient when we struggled to find all the verification data required - well done William! Reviewed on: 14th August 2025

Friendly and efficient.

My telephone query was dealt with very efficiently and in a friendly but professional manner. Reviewed on: 14th August 2025

The lady I spoke to was fantastic.

The lady I spoke to was fantastic. She was happy, friendly and keen to help. I can’t ask for more. Reviewed on: 14th August 2025

Customer Service Support

Excellent customer support this morning to resolve my login issues! Reviewed on: 14th August 2025

I rang with a query about mortgage redemption and it...

I rang with a query about mortgage redemption and it was dealt with promptly, courteously and with humour. A good experience Reviewed on: 13th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Customer service

I am very slow at dealing with technical matters (age 88) but your representative was extremely patient and helpful in resolving my difficulty in re-registering. Reviewed on: 13th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Raisin 4.85 from 5229 reviews
Savings
from Allied Irish Bank - AIB 5.00 from 1 reviews
Fixed term savings
from thisbank (formerly JN Bank) 4.67 from 142 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Mortgages
from Family Building Society 4.91 from 635 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub