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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1246 reviews)

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4.54

Based on 1,246 reviews, last reviewed 2nd Mar 2026

23% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great customer service Very efficient and friendly service Reviewed on: 2nd March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1246)

Review of the Family Building Society, Savings:

Reasonably quick to answer phone, Lisa set me on the...

Reasonably quick to answer phone, Lisa set me on the path to finishing registration. Glad you have introduced 2 factor authentication. Reviewed on: 22nd May 2025

Excessive wait time on hold

Excessive wait time on hold, however call back was fine Reviewed on: 8th August 2025

Reply from Family Building Society Thanks for taking the time to leave us your review! Response date: 23rd October 2025

Customer service

Lisa was very helpful in guiding me through the process of registering and connecting to my account. I understand that this all to do with upgrading the way customers access their accounts and will have been a one-off issue but it has been extraordinarily complicated and long winded, not easy for those who are lees tech-savvy. The staff I have spoken to have been extremely helpful. Reviewed on: 8th August 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Lisa! Your feedback has been passed onto the relevant team so we can make improvements in this regard. Response date: 23rd October 2025

I was able to get the issues I was having...

I was able to get the issues I was having resolved Reviewed on: 7th August 2025

Very good experience.

I was told busy and would be delay but answered within a minute. Spoke to Ellissa Agodi who I found very easy to deal with and called me Mr which is unusual these days but nice. I understand security is vital but the questions took a long time and not sure how many people know their NI number off the top of their heads. Still, all was well and my concern/query was dealt with most satisfactorily. Thank you, Ellissa. Reviewed on: 7th August 2025

Professional and helpful

Lisa was very professional , extremely helpful with resetting passwords etc . Her instructions were very clear . She enabled me to sort out the problem I had logging in . Reviewed on: 7th August 2025

Call-back request

After requesting a call-back I received a call about 30 minutes after. Katherine was very courteous and patient whilst I gathered details. I just needed reassurance that a transaction hadn’t gone astray. Reviewed on: 7th August 2025

Excessive wait to speak to adviser

Had to call to reset password. Long wait on phone. Told "There are no people ahead of you" throughout. Gave me plenty of time to fill in this feedback form (and catch up on emails) Reviewed on: 7th August 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. We are currently experiencing a high volume of calls. We do offer a call-back service which is especially useful for times when we are busy so that customers don’t have to wait on the line. This facility retains your place in the queue which means that your call-back request is automatically sent to an agent who will make a call out to you, and you don’t have to wait on the phone for your call to be answered. If there’s anything else we can assist you with, please do not hesitate to contact us back. Kind regards Family Building Society Response date: 12th August 2025

Helpful and friendly young man - William Scott

William Scott was patient, helpful and friendly. Many thanks! Reviewed on: 7th August 2025

Reactivate online access to account.

Reactivate online access to account. Quickly sorted on the phone. Staff knowledgeable and very helpful. Reviewed on: 6th August 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

tax return

quick precise sorted my problem out Reviewed on: 5th August 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

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