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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1246 reviews)

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4.54

Based on 1,246 reviews, last reviewed 2nd Mar 2026

23% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great customer service Very efficient and friendly service Reviewed on: 2nd March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1246)

Review of the Family Building Society, Savings:

Reasonably quick to answer phone, Lisa set me on the...

Reasonably quick to answer phone, Lisa set me on the path to finishing registration. Glad you have introduced 2 factor authentication. Reviewed on: 22nd May 2025

Ordering a statement.

I needed to order a statement today and was dealt with by a very friendly and knowledge young lady by the name of Catherine Croucher. Reviewed on: 24th July 2025

Friendly operators.

Lisa was helpful and knowledgeable about my enquiry. Reviewed on: 24th July 2025

I needed to reactivate my account to withdraw funds

I needed to reactivate my account to withdraw funds Reviewed on: 24th July 2025

A 1st class call handler

I found it impossible to set up my log in details in your newly improved easy to use web site. I needed the assistance from your very patient and experienced call handler Gillian Collard. After over 38 minutes of trying and re-trying we finally got there. I would personally suggest you treat her to a cruise with Royal Carribean. Reviewed on: 23rd July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. We're pleased to hear of your great experience with Gill. Response date: 29th July 2025

query on ISA savings account

wait time acceptable, contact was succinct, polite, knowledgeable, and very happy with the number of hoops to jump through to verify identity - gives confidence on where the savings are. Reviewed on: 23rd July 2025

A very good experience helped by a very knowledgeabl...

A very good experience helped by a very knowledgeable and patient customer service representative who resolved the situation brilliantly Reviewed on: 22nd July 2025

Opening and using the savings account is easy

Opening the savings account was straightforward and went well, additional documentation was easy to provide electronically, I had to contact them by phone because a verification code was not provided by email as promised but that was easily corrected using the account message facility and then by phone contact, although the wait time to speak to someone was a little long. Once I got through, they were professional and helpful. The online account is easy to use and fairly intuitive. Reviewed on: 22nd July 2025

Knowledgeable and friendly staff.

Knowledgeable staff able to answer all my queries. Good call back facility. Nice website. Reviewed on: 21st July 2025

Dealt with my query, was on hold a little too long t...

Dealt with my query, was on hold a little too long though. Reviewed on: 21st July 2025

Helpfulyoung lady

The young lady who helped couldn’t have done more. The music whilst waiting cuts back to the beginning every time there is an announcement. It is annoying Reviewed on: 21st July 2025

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