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Family Building Society: Savings reviews

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4.59

Based on 745 reviews, last reviewed 6th May 2025

109% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

74%

13%

5%

2%

6%

Latest highest rating:

5

I had a very friendly customer service representativ... I had a very friendly customer service representative who also had the experience and authority to help me with my query Reviewed on: 6th May 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (745)

Review of the Family Building Society, Savings:

Discussed renewal of Savings account.

5

Discussed action to take on expiry of existing fixed term savings account. Lisa Adams dealt with this efficiently and was extremely nice to talk to, very couteous. More than happy with the transaction. Reviewed on: 1st May 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your experience with us! Response date: 1st May 2025

Great service on the phone

5

Great service on the phone and Genevieve was clear and very helpful Reviewed on: 16th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

I have invested with FBS for years now and in my vie...

5

I have invested with FBS for years now and in my view it is the best society to deal with...easy, friendly and clear in offering advice Reviewed on: 16th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Funding issue

5

I had to contact FBS as I was having trouble funding my new account. Lisa Adams was extremely helpful and guided me through the process. Reviewed on: 16th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Excellent customer service

5

Professional, efficient, knowledgeable and pleasant customer service. Consistent, reasonably competitive and innovative range of products. Reviewed on: 16th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Help closing saving account

5

Needed to close an account which I was unable to do online so I spoke to Ali Hopkins who sorted it very efficiently Reviewed on: 16th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Excellent service

5

Outanding, excellent service from Paris Pullinger who was very polite, courteous, knowledgeable and articulate. Reviewed on: 16th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Windfall Bond changes

3

My family have a number of Windfall Bonds whic when I opened them we used to get a list of winners each month. The Society now says it is impracticle to publish winners which I strongly disagree with. It would show openess in the procedure without disclosing too much information about the winners private details as was the case originally. Reviewed on: 15th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Good telephone support

5

Friendly and efficient customer service (telephone) Reviewed on: 15th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

I had an excellent help from customer services.

5

I had an excellent help from customer services. The lady answering my call guided me through my transaction step by step. Made it all very clear and easy to follow. I can't thank her enough. Reviewed on: 15th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

The staff that dealt with me and my equiry were supe...

5

The staff that dealt with me and my equiry were superb and explained everything in clear and knowledgeable detail with perfect politeness. Reviewed on: 15th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

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