Write a review

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1199 reviews)

View other Family Building Society products

4.56

Based on 1,199 reviews, last reviewed 10th Jan 2026

60% decrease in 5 star reviews

in the past 90 days

91% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

I value that l can invest with confidence. I am retired and value the fact that l can invest with this BS. I need to be, and to feel, secure to invest as l have no experience in this field. Reviewed on: 10th January 2026

Latest lowest rating:

1

I’ve tried to call and have been left waiting for 15... I’ve tried to call and have been left waiting for 15mins plus - not good enough Reviewed on: 29th December 2025

Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1199)

Review of the Family Building Society, Savings:

As always, the customer service today was excellent.

As always, the customer service today was excellent. Katherine was very helpful and patiently went through everything I needed to solve the issue (mainly, how to access the new site!). My savings account has a very good (comparitive) interest rate but a major reason of staying with the Society is the customer service. The rsponse is always fast (o waiting) and I can trust on receiving a lovely welcome and all the assistance I require. Reviewed on: 12th May 2025

Great service

Had a problem accessing online ain't and Lisa was exceptionally helpful in getting us back online, very patient and supportive. Reviewed on: 4th December 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 11th December 2025

Excellent customer service

I was very pleased with the help provided by the Family Building Society today. Your colleague answered all my questions and was very polite and helpful at all times. It's so nice to speak to a 'real' person based in the UK who appreciates you as a customer and can answer questions clearly and efficiently! Reviewed on: 4th December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 11th December 2025

Excellent service issue sorted straight away

Excellent service issue sorted straight away Reviewed on: 1st December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 2nd December 2025

Possibly the worst website of any financial institut...

Possibly the worst website of any financial institution that I have ever encountered. The switch from NCBS to Family website does not seem to have improved things at all. Savings interest rates are okay. Nothing else. Reviewed on: 1st December 2025

Reply from Family Building Society Thank you for taking the time to leave your review. We’re sorry to hear that you’ve found our website difficult to use. From your comments, it’s not clear which part of the website you’ve had issues with. We’d really appreciate it if you could share a little more detail so we can understand what hasn’t worked well for you and look in to. If you’re happy to discuss this with us, please get in touch with our service team on 03330 140144 and we’ll be glad to assist. Thank you again for your feedback. Response date: 3rd December 2025

Nicole, who dealt with my request to pass on my savi...

Nicole, who dealt with my request to pass on my savings maturity instructions, was very efficient and pleasant. It was a much simpler process over the phone than filling in the forms and posting them. Reviewed on: 27th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Nicole! Response date: 2nd December 2025

FBS IT support is second to none

The Family Building Society had updated their internet banking system and seldom using it I had to re-register but got confused with passwords, etc., so called their IT help line. Nicole calmed me down, saw me through each possible error situation and got me going again. Her patience was admirable, especially after us waiting 5 mins for an email to arrive only for me to notice my broadband had disconnected. In my 70s I easily get irate when faced with computer probs but I was guided in a non-judgemental way with care and consideration. Three days later she called back to check I was happy. If only all companies were so efficient: I can see why they are called the Family Building Society. Reviewed on: 27th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Nicole! Response date: 27th November 2025

Requested withdrawal from savings account

Requested withdrawal from savings account 2.00pm, was in my bank by same day. always good service from Family BS last 10yrs. I am always reminded of how bank service used to be. Reviewed on: 24th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you are happy with our service! Response date: 25th November 2025

Katherine Ambrose rang me back within a few minute's...

Katherine Ambrose rang me back within a few minute's and guided me through setting up my e mail account Reviewed on: 21st November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Katherine! Response date: 21st November 2025

Login help

I had trouble logging in and was talked through the whole process over the phone. Lisa was able to deal with the transfer I was trying to make over the phone. She was very helpful and patient. Thank you Reviewed on: 20th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 21st November 2025

Stephanie gave us excellent service

Stephanie gave us excellent service and assisted us in resolving a problem regarding access to my account Reviewed on: 19th November 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback about Stephanie! Response date: 19th November 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings app
from Spring Savings 0.00 from 0 reviews
Savings (discontinued)
from National Fire Savers Credit Union (inactive company) 2.00 from 1 reviews
Savings
from Acorn Community Bank 4.93 from 380 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Mortgages
from Family Building Society 4.91 from 608 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub