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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (771 reviews)

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4.60

Based on 771 reviews, last reviewed 16th May 2025

188% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

75%

13%

Latest highest rating:

5

I was very happy with the help from the customer ser... I was very happy with the help from the customer services rep. Always think it's a bit ridiculous to recommend a bank or savings account. I recommen... Read more Reviewed on: 16th May 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (771)

Review of the Family Building Society, Savings:

Didn’t take too long to answer the phone, I like the...

Didn’t take too long to answer the phone, I like the fact that you can take instructions over the phone, simple. And answered all of my questions .. thank you Reviewed on: 13th May 2025

Query answered promptly

Query answered promptly and operator friendly and efficient Reviewed on: 1st May 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

quick service

they're very good at sorting thing out on the phone, very quick and friendly service Reviewed on: 1st May 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Easy and quick account-opening arrangements

The member of staff was most helpful, patient and efficient. The bond and ISA opening arrangements were quick and simple. Reviewed on: 30th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Georgia understood my problem and rectified it promp...

Georgia understood my problem and rectified it promptly. I had inadvertently transferred money online to my mortgage account when it should have gone to my savings account. Georgia corrected this error for me. Reviewed on: 30th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

easy to speak to a person , she listened and the iss...

easy to speak to a person , she listened and the issue was resolved Reviewed on: 30th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Happy Saver

It was all good; I reinvested my bond for another year Reviewed on: 29th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Savings enquiry

Your Savings dept assistant Georgia was most helpful regarding my switching of Natice Saver and maturing Tracker accounts. I much appreciated her patient efforts to clarify the available options. Anon. saver. Reviewed on: 28th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

conformation

I needed conformation regarding my isas , which was answered by a very efficient lady ( whose name I forgot) . Call was answered within a couple of minutes. Reviewed on: 28th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

I was dealt with by Katherine Ambrose.

I was dealt with by Katherine Ambrose. She handled my request in a friendly, helpful and professional manner. In my experience it was way beyond that which I have come to expect in this era. Reviewed on: 27th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

1st Class Service

During my recent telephone call I received all of the information that I needed to help me proceed. The advisor (Catherine Croucher) provided a very friendly, efficient service & was easy to deal with. Apart from above, Catherine went 'above & beyond' when early on in the tel call - the line was cut off (probably my mob). When she tried to call back & couldn't get through - she made a second attempt to call my alternative landline number (which must have been on record) & finally managed to re-connect with me. This was outstanding service & much appreciated. Reviewed on: 26th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

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Family Building Society: Savings reviews

188% increase in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (771)

Didn’t take too long to answer the phone, I like the...

Query answered promptly

quick service

Easy and quick account-opening arrangements

Georgia understood my problem and rectified it promp...

easy to speak to a person , she listened and the iss...

Happy Saver

Savings enquiry

conformation

I was dealt with by Katherine Ambrose.

1st Class Service

Do you have a different Family Building Society product?

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