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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1247 reviews)

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4.55

Based on 1,247 reviews, last reviewed 4th Mar 2026

20% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Lisa , our contact was excellent on both occasions I... Lisa , our contact was excellent on both occasions I spoke to her . Clear and concise answers with every question I asked . A credit to your organisat... Read more Reviewed on: 4th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1247)

Review of the Family Building Society, Savings:

Helpful staff who took the time to listen explain an...

Helpful staff who took the time to listen explain and answer questions Reviewed on: 8th May 2025

Convoluted re-0registering to new online portal.

Convoluted re-0registering to new online portal. Confusing, tedious and not easy or quick. Reviewed on: 17th June 2025

Reply from Family Building Society Thank you for your feedback regarding the new online system. We’re sorry to hear that the updated design hasn’t met your expectations and that it has caused you inconvenience. We understand how important it is for our online system to be both accessible and easy to use. Your feedback has been passed on to the relevant team to support ongoing improvements to the new system. While the new platform was developed to enhance security and compatibility across various devices, we are continually reviewing the system to identify areas for improvement with the verification process and to ensure the experience is as smooth and secure as possible. We appreciate your patience if there is anything further, we can assist you with please don’t hesitate to let us know. Kind regards Family Building Society Response date: 24th June 2025

Friday 13th unlucky?

I have just won £10,000 and haven’t had my bonds all that long. I was amazed and over the moon. I had a personal telephone call on Friday 13th and not an email to give me the good news. Reviewed on: 17th June 2025

Quick, quick, slow

SMS service on landline is spoken far too quickly. The SMS service on landline did not operate at 0530 hours but suddenly came through at 0830 hours. Despite funds being requested at 1119 hours money did not arrive in nominated account until evening. Same day requests from Marcus arrive within 2 hours. Reviewed on: 17th June 2025

I went into building society in Epsom on the 26.

I went into building society in Epsom on the 26.06.2025 and spoke with Alexis Osborne who was very professional and friendly at the same time Reviewed on: 17th June 2025

My request was easily solved.

My request was easily solved. Efficient service and everything was well explained. Reviewed on: 16th June 2025

Login problem professionally resolved

Representative Katherine Ambrose was very helpful and reassuring while able to resolve the system's refusal to log me in to my account helping me with each step of the process. I was then able to do all that I wanted to do. Excellent! Reviewed on: 16th June 2025

Definately a Reccommendation

Opening a saving account was a fairly stressless experience. It was key to read the information carefully, but most importantly, the staff were very helpful in explaining anything missed or not understood. The on-line private messaging system worked well, but telephone waiting times, particularly when an internal transfer was necessary, was less satisfactory. It would be helpful if the receipt of uploaded verification documents was confirmed. Reviewed on: 15th June 2025

Absolutely superb service whenever I have the need f...

Absolutely superb service whenever I have the need for any assistance. Can't fault in fact. Reviewed on: 13th June 2025

Good customer service

Donnika was polite, helpful and answered all my queries. Thank you and keep up the good work. Reviewed on: 12th June 2025

first class informed staff extremely helpful and ple...

first class informed staff extremely helpful and pleasant Reviewed on: 12th June 2025

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