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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1247 reviews)

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4.55

Based on 1,247 reviews, last reviewed 4th Mar 2026

20% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Lisa , our contact was excellent on both occasions I... Lisa , our contact was excellent on both occasions I spoke to her . Clear and concise answers with every question I asked . A credit to your organisat... Read more Reviewed on: 4th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1247)

Review of the Family Building Society, Savings:

Service at Epsom office

Good front office service from Alexis Osborne Reviewed on: 2nd May 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your experience with us! Response date: 2nd May 2025

Excellent building society.

I visited the branch today and as always had great service. On this occasion i was helped by Alexis Osborne. I have had an account with this society for very many years- probably more than 30- and it’s by far the best building society I’ve ever used in every way but particularly in respect of the branch staff who are always knowledgeable and very helpful. We are lucky to have this society in Epsom. Reviewed on: 27th May 2025

Received an email advising I'd been sent a message s...

Received an email advising I'd been sent a message so should log into my a/c as I'm trying to set up a new joint savings a/c with my husband. I entered the appropriate letters from my memorable word but the system didn't a/c and said my a/c had been locked so I should phone. I was 10th caller in the queue. Held on for over 30 mins then finally selected the option to receive a call back around 16:10 on 27/05. At 16:45 tried phoning again as I'd still not received a call back only to get recorded message the office was now closed!!!!!!!!!!!!!!!! Therefore customer service 0/10 !!!!!!!!!!!!! Reviewed on: 27th May 2025

Reply from Family Building Society Dear Karen Thank you for your feedback. I’m sorry that your call wasn’t answered as quickly as it normally would have been. We are currently very busy and we are experiencing much higher volumes of calls than usual due to our new online service. Call back requests that are requested successfully whilst in our queue are designed to hold your place in the queue and an agent will call you back once they become available. I have provided feedback to the relevant department regarding not receiving a call back. So we can help you further please send an email with your details on to [email protected] and we will be able to call you back. Thank you Family Building Society Response date: 29th May 2025

No hassle

It was easy to open my account. They have provided regular information without me being bombarded with emails. I have found it easy to contact them and the call back system is efficient. Reviewed on: 27th May 2025

Telephone customer service

14 minute wait for my call this morning but my request was dealt with very efficiently and courteously Reviewed on: 27th May 2025

Living in the past

Much too reliant on paper and snail mail. Need to join the 21st century and provide the ability to transfer Cash ISAs electronically, provide documents and newsletters digitally in pdf format. Reviewed on: 25th May 2025

It is a nightmare creating an online account, your s...

It is a nightmare creating an online account, your security onboarding is terrible compared to most of your rivals. I have £85k ready to invest and have given up Reviewed on: 25th May 2025

Reply from Family Building Society Thank you for taking the time to leave a review Neil. We are sorry to hear that you had some online issues whilst creating an account and that you have decided not to go ahead. It would be really helpful if you could give us more details about your experience so that we can look in to this for you. Kind regards Family Building Society Response date: 29th May 2025

Great service setting up new platform.

Change to online platform was a problem but great help from Customer Services lady resolved the issue. Most helpful. When signing into the new platform it gives the option to use customer ID or email address. It turns out that only Customer ID will work. Reviewed on: 23rd May 2025

I today opened a new online savings account and spok...

I today opened a new online savings account and spoke with Dyllan Wright regarding instructions to transfer a balance from a maturing account to the new account.Dyllan was very professional ,courteous and to the point. Reviewed on: 23rd May 2025

Good interest rate on savings and good customer servive

Good interest rate on savings and good customer servive Reviewed on: 23rd May 2025

Satisfied Saver

I managed to lock my self out of my account, but the help desk person talked me through the new log in process so I was able to carry on as normal Reviewed on: 23rd May 2025

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