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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1218 reviews)

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4.55

Based on 1,218 reviews, last reviewed 27th Jan 2026

53% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Good products. Good products especially prize draw savings which still pay a fair rate of interest. Reviewed on: 27th January 2026

Latest lowest rating:

1

Poor Login Experience Logging into my account is a nightmare. Excessive and pretty poor security features Reviewed on: 20th January 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1218)

Review of the Family Building Society, Savings:

The patience of a Saint.

I required assistance with online savings. Ms. Lisa Adams assisted me with the latest FBS product knowledge, and assisted me online to open a bond and cash ISA. Reviewed on: 21st May 2025

Really helpful lady i spoke with on phone, so clear...

Really helpful lady i spoke with on phone, so clear so conscise! Reviewed on: 18th December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025

First Class Provider

Always know where I stand and communications are to the point Reviewed on: 18th December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025

Staff in the Epsom branch were lovely, they gave gre...

Staff in the Epsom branch were lovely, they gave great guidance in an easy to understand way. When it came to opening my account they made every step of the process seamless walking me through every aspect in detail. Would highly recommend to anyone. Reviewed on: 17th December 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with the staff in our Epsom Branch! Response date: 31st December 2025

Excellent service 5 out of 5

Lisa was excellent - everything explained clearly and all matters dealy with very professionally Reviewed on: 16th December 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 31st December 2025

Difficult to find the branch .

Difficult to find the branch at Ashley centre. You might add more detail about where it is on the website. And when arriving to set up the account it would be very useful if the assistant could say his long the settings up is going to take. Reviewed on: 15th December 2025

Reply from Family Building Society Thank you for leaving us this review. We have noted your feedback and will look to make improvements in this regard. Response date: 31st December 2025

Excellent phone call experience

I called and spoke to Messiah Black. I explained that I could not access my online account. She was very helpful and knowledgeable. She walked me through re-registering for the account. Her instructions were clear and she was very patient. I also gave her instructions for a maturing account. Reviewed on: 9th December 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback of the service you received from Messiah! Response date: 17th December 2025

An excellent response to my issue

My call was picked up really quickly. I rang because I was locked out of my account. The chap I spoke too was very friendly and reassuring, and they helped me get back in. I was impressed with their patience, and because they stayed on the phone to lead me through the process. Reviewed on: 8th December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 11th December 2025

Closing my account - much easier than registering.

I decided to withdraw money and then close my account because thefunds were needed for property expenditure. Easily achieved online. Reviewed on: 6th December 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 11th December 2025

Savings interest tax issue.

I got my question answered and clearly explained. Reviewed on: 5th December 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 11th December 2025

Great service

Had a problem accessing online ain't and Lisa was exceptionally helpful in getting us back online, very patient and supportive. Reviewed on: 4th December 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 11th December 2025

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