Write a review

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1247 reviews)

View other Family Building Society products

4.54

Based on 1,247 reviews, last reviewed 4th Mar 2026

20% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Lisa , our contact was excellent on both occasions I... Lisa , our contact was excellent on both occasions I spoke to her . Clear and concise answers with every question I asked . A credit to your organisat... Read more Reviewed on: 4th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1247)

Review of the Family Building Society, Savings:

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025

Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025

I had an excellent help from customer services.

I had an excellent help from customer services. The lady answering my call guided me through my transaction step by step. Made it all very clear and easy to follow. I can't thank her enough. Reviewed on: 15th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

The staff that dealt with me and my equiry were supe...

The staff that dealt with me and my equiry were superb and explained everything in clear and knowledgeable detail with perfect politeness. Reviewed on: 15th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

efficient and clear online service

efficient and clear online service Reviewed on: 15th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Efficient and prompt elephone service

My telephone enquiry was dealt with in a most efficient manner by Ms Gillian Collard; all my queries dealt with most promptly and effectively, information was provided in a very clear manner, and resulting actions implemented straight away. Reviewed on: 15th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

I had accidentally entered wrong login password and...

I had accidentally entered wrong login password and the service to reset it was excellent. Very happy with my experience. Reviewed on: 14th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025

Excellent service via my call.

Excellent service via my call. Absolutely on the ball Reviewed on: 14th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

A fair interest rate

A fair interest rate compared to many other Building Societies. Reviewed on: 10th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you find our rates are fair. Response date: 11th April 2025

Excellent range of savings products.

Excellent range of savings products. Society represents the best kept secret in the savings market. Reviewed on: 10th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

A guardian angel..

I have just spent a long time on the phone getting assistance with opening procedure for an account. The lady in question is Catherine. She has been absolutely brilliant, showing enormous patience with a 93 year old struggling with the IT world. A superb experience with someone who epitomises good customer service. I cannot speak too highly of her. She is a credit to Family bs. Reviewed on: 9th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025

Helpful customer services

I needed more information about opening an ISA account and transferring in previous years ISA savings from another Building Society. It was wonderful to get through quickly to speak to a human being. Kieran Smith from Customer Services was very helpful. He talked me through the process so I could open the account on line while he sent the form for me to request the transfer in. Reviewed on: 8th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Child Trust Fund
from Foresters 5.00 from 1 reviews
Savings
from 1st Class Credit Union 5.00 from 16 reviews
Savings
from Gatehouse Bank 3.77 from 14 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Mortgages
from Family Building Society 4.91 from 635 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Family Building Society: Savings reviews

20% decrease in 5 star reviews

600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1247)

Matured Bond

I had an excellent help from customer services.

The staff that dealt with me and my equiry were supe...

efficient and clear online service

Efficient and prompt elephone service

I had accidentally entered wrong login password and...

Excellent service via my call.

A fair interest rate

Excellent range of savings products.

A guardian angel..

Helpful customer services

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024