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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1249 reviews)

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4.55

Based on 1,249 reviews, last reviewed 5th Mar 2026

20% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I was having trouble logging on to my account today... I was having trouble logging on to my account today so rang the society. The lady I spoke was so helpful and extremely patient. Everything was sorted.... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1249)

Review of the Family Building Society, Savings:

Trustworthy and friendly

Just limited to on line/mail updated#s Reviewed on: 26th January 2019

Reply from Family Building Society Hi John, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Market Tracker Cash ISA (2)

I telephoned Family Building Society earlier today to request product literature, specifically Market Tracker Cash ISA (2) Application Form and Cash ISA Transfer Authority Form, be sent to me by post. The Customer service assistant I spoke to dealt with my request promptly and efficiently. Reviewed on: 17th March 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025

Uploading is not simple!

I wanted to do the simple task of uploading a document as requested but logging into my account did not give me the option... why not? It would seem to be the obvious place to find the upload option. Reviewed on: 17th March 2025

Reply from Family Building Society Thank you for leaving us this review, we take all feedback on board. We are currently working on upgrading our Online Service. Response date: 11th April 2025

Very helpful telephone support.

Very helpful telephone support. I had lost all registration and account details. No problem! Reviewed on: 14th March 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025

GC Review

Friendly efficient and helpful. The 10/10 will reduce if you insist on mmore wording Reviewed on: 12th March 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025

Anabel Lopez helpful and efficient.

Anabel Lopez sorted out a problem with my account very efficiently Reviewed on: 11th March 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025

Great Service

Great service done professionally with a caring friendly way. Reviewed on: 10th March 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025

Exceptional service

Great products, really easy to use on line service Plus very quick to talk to on the phone if required. Very family orientated Reviewed on: 7th March 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025

Very helpful and patient.

Very helpful and patient. It is such a bonus to be able to speak to a real person. Reviewed on: 4th March 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025

They solved my problem very professionally

They solved my problem very professionally Reviewed on: 3rd March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Exceptional customer service!

The adviser that I spoke to was Katherine A. She was pleasant and knowledgeable. I needed assistance in transferring funds between accounts and she kindly took the time to wait on the phone with me while she talked me through what I needed to do. Although it took a while, Katherine remained patient throughout. It is difficult to find such helpful customer support these days - I am very impressed. Thank you! Reviewed on: 1st March 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

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Family Building Society: Savings reviews

20% decrease in 5 star reviews

600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1249)

Trustworthy and friendly

Market Tracker Cash ISA (2)

Uploading is not simple!

Very helpful telephone support.

GC Review

Anabel Lopez helpful and efficient.

Great Service

Exceptional service

Very helpful and patient.

They solved my problem very professionally

Exceptional customer service!

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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