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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1248 reviews)

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4.55

Based on 1,248 reviews, last reviewed 5th Mar 2026

21% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Quick personal customer service. I had a question about how to deposit funds in my online account. My call to the helpline was answered quickly by a very helpful and polite HUMAN BEI... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1248)

Review of the Family Building Society, Savings:

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025

Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025

Very helpful customer service team

It was necessary to speak to customer service on a number of occasions to resolve a particular problem in opening a new savings account. Everyone we spoke to were very kind and very helpful and eventually were able to resolve our problem Reviewed on: 30th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

A human friendly voice

Have phoned Family twice , if I remember correctly the names of the people taking my call were Olivia and Catherine,both were professional,knowledgeable and friendly giving me clear instructions and guidance always showing patience with my slow grasp of technology……..a wonderful change from automation Reviewed on: 28th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

i have found the envelopes to be very close to open...

i have found the envelopes to be very close to open when arrived very poor adhesion Reviewed on: 28th January 2025

Reply from Family Building Society Thank you for leaving us this review, we take all feedback on board! Response date: 1st April 2025

Product was good to start but changes have made it l...

Product was good to start but changes have made it less competitive than other savings Reviewed on: 24th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

So far, so good

Very helpful staff on the 'phone Reviewed on: 24th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Katherine was extremely pleasant, efficient and prof...

Katherine was extremely pleasant, efficient and professional in dealing with and sorting out my queries. Reviewed on: 23rd January 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Mortgage and Savings review

WE have had a family mortgage with the society and a number of savings products. All products were competitive and the service has been excellent and felt personal. Not just a number? Security when calling is thorough and reassuring. Tracker funds give a good return and easy to operate. Reviewed on: 23rd January 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Had a problem which turned out to be an issue with t...

Had a problem which turned out to be an issue with the website. Reviewed on: 22nd January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Efficient Service

All my queries were answered in an efficient and helpful manner Reviewed on: 22nd January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Provided the information I was seeking

Provided the information I was seeking Reviewed on: 21st January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

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Family Building Society: Savings reviews

21% decrease in 5 star reviews

600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1248)

Matured Bond

Very helpful customer service team

A human friendly voice

i have found the envelopes to be very close to open...

Product was good to start but changes have made it l...

So far, so good

Katherine was extremely pleasant, efficient and prof...

Mortgage and Savings review

Had a problem which turned out to be an issue with t...

Efficient Service

Provided the information I was seeking

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

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