Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1249 reviews)

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4.55

Based on 1,249 reviews, last reviewed 5th Mar 2026

20% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I was having trouble logging on to my account today... I was having trouble logging on to my account today so rang the society. The lady I spoke was so helpful and extremely patient. Everything was sorted.... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1249)

Review of the Family Building Society, Savings:

Awful website to log in

First phone call 27/05/25 staff helpful but phone line terrible 3 second time delay between conversation, I am deaf and it was a very difficult call problem not resolved. Next phone call today again staff helpful managed to reset account then tried to log on with e mail and could not. Was also sent via e mail a new user name which again did not work. Will have to go into Epsom branch so I can access my account to close it down. I cannot cope with this hassle every time I try to log in and I’ve never had problems with Cambridge, Nationwide, Halifax, Coventry ,Santander accounts. Also your only base in Epsom can’t even be bothered to instil a Hearing Loop system which I think is discrimination Reviewed on: 28th May 2025

Reply from Family Building Society Thank you for your feedback and for letting us know of your hearing impairment. We’re sorry to hear about the experience you had. We care about the well-being of our customers, and we want to ensure that your experience with us is as positive as possible. I can confirm our branch is equipped with a hearing loop to assist customers when using our branch. Your feedback has been passed to the relevant department to help us continue to improve our customer service. Response date: 3rd June 2025

Provided the information I was seeking

Provided the information I was seeking Reviewed on: 21st January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Excellent feedback

Very good and clear feedback from customer service Reviewed on: 15th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Sumaya was so patient and kind helping me to log on...

Sumaya was so patient and kind helping me to log on when I was blocked as memorable information would not be accepted. Not brilliant tech-wise and she stayed with me on the phone until I managed to resolve the problem with her help. People who are not confident computer users rarely meet such a lovely, kind and patient person. Sumaya - 5 stars is not enough!! Reviewed on: 8th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Catherine

When I spoke with Catherine she was extremely helpful and went over an beyond to help sort out a mess I had made of an a/c. Reviewed on: 30th December 2024