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Family Building Society: Savings reviews
Based on 1,248 reviews, last reviewed 5th Mar 2026
21% decrease in 5 star reviews
in the past 90 days600% increase in 1 star reviews
in the past 90 days
Quick personal customer service.
I had a question about how to deposit funds in my online account. My call to the helpline was answered quickly by a very helpful and polite HUMAN BEI...
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Reviewed on:
5th March 2026
This is the worst online bank I have ever used.
This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg...
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Reviewed on:
23rd February 2026
About this product
Family Building Society Savings reviews (1248)
Reasonably quick to answer phone, Lisa set me on the...
I found the NCBS/Family B S many years ago
Reply from Family Building Society
Response date: 15th November 2024
Consistently great service and interest rates.
Reply from Family Building Society
Response date: 15th November 2024
We found the website easy to use and the telephone
Reply from Family Building Society
Response date: 15th November 2024
The staff in the branch are very polite, friendly an...
Reply from Family Building Society
Response date: 15th November 2024
Good selection of innovative products.
Reply from Family Building Society
Response date: 15th November 2024
Very helpful customer service agent who went out of...
Reply from Family Building Society
Response date: 6th November 2024
Superb Customer Service
Reply from Family Building Society
Response date: 6th November 2024
Excellent Customer Service
Reply from Family Building Society
Response date: 6th November 2024
Great customer service
Reply from Family Building Society
Response date: 21st October 2024
Very professional and most accommodating
Reply from Family Building Society
Response date: 21st October 2024