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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,248 reviews, last reviewed 5th Mar 2026
21% decrease in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Quick personal customer service. I had a question about how to deposit funds in my online account. My call to the helpline was answered quickly by a very helpful and polite HUMAN BEI... Read more Reviewed on: 5th March 2026
B T's avatar
B T

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026
JD's avatar
JD
Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1248)

Review of the Family Building Society, Savings:

Reasonably quick to answer phone, Lisa set me on the...

5
Reasonably quick to answer phone, Lisa set me on the path to finishing registration. Glad you have introduced 2 factor authentication. Reviewed on: 22nd May 2025
Sheila S's avatar
Sheila S

I found the NCBS/Family B S many years ago

5
I found NCBS many years ago before it began Family Building Society. I have had various saving accounts with them on a continuous basis because their accounts were either as good or even better than the most competitive of building societies. In addition the quality of their staff was always excellent in knowledge and helpfulness. Reviewed on: 11th November 2024
Douglas J's avatar
Douglas J
Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear of your positive experience with us! Response date: 15th November 2024
The Family Building Society Logo
Family Building Society

Consistently great service and interest rates.

5
Consistently great service and interest rates. Reviewed on: 11th November 2024
Lenka S's avatar
Lenka S
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback! Response date: 15th November 2024
The Family Building Society Logo
Family Building Society

We found the website easy to use and the telephone

5
We found the website easy to use and the telephone customer service very friendly and helpful Reviewed on: 11th November 2024
Timothy J's avatar
Timothy J
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024
The Family Building Society Logo
Family Building Society

The staff in the branch are very polite, friendly an...

5
The staff in the branch are very polite, friendly and knowledgeable - they know their products and are very helpful.If you need to ring up head office, they are very helpful and efficient. What more do you want! Reviewed on: 11th November 2024
Margaret J's avatar
Margaret J
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024
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Family Building Society

Good selection of innovative products.

5
Good selection of innovative products. Always someone to answer the phone without the long waits experienced with some competitors. Reviewed on: 8th November 2024
Peter L's avatar
Peter L
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024
The Family Building Society Logo
Family Building Society

Very helpful customer service agent who went out of...

5
Very helpful customer service agent who went out of his way to find the answers to my questions.. Reviewed on: 25th October 2024
Nicola K's avatar
Nicola K
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024
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Family Building Society

Superb Customer Service

5
Spoke to Lisa in Customer Service who was eager to help with my query. Friendly, helpful and professional Lisa quickly put my mind at rest by clarifying the concern I had raised. Thank you Lisa for all your help, it was lovely to speak to you. Just brilliant customer service! Reviewed on: 24th October 2024
Chris 's avatar
Chris
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 6th November 2024
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Family Building Society

Excellent Customer Service

5
I have always had excellent customer service since opening a savings account with this building society. The online service is easy to use and they keep you up to date regarding balance, interest and any changes to your account. Reviewed on: 23rd October 2024
Jane L's avatar
Jane L
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024
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Family Building Society

Great customer service

5
The member of staff I spoke to was very friendly and helpful and dealt with my query quickly and efficiently Reviewed on: 18th October 2024
Jayne P's avatar
Jayne P
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our customer service was great! Response date: 21st October 2024
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Family Building Society

Very professional and most accommodating

5
Very professional and most accommodating Reviewed on: 17th October 2024
Paolo Ruggeri's avatar
Paolo Ruggeri
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us very professional and accomodating! Response date: 21st October 2024
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Family Building Society

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