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Family Building Society: Savings reviews

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4.49

Based on 665 reviews, last reviewed 11th Feb 2025

26% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

72%

14%

5%

3%

6%

Latest highest rating:

5

Call was answered promptly and sound advice provided Call was answered promptly and sound advice provided Reviewed on: 11th February 2025

Latest lowest rating:

1

A very dishonest society I purchased the windfall bond from Family Building Society as I liked the chance of winning a cash prize, what Family Building Society never told thei... Read more Reviewed on: 8th February 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (665)

Review of the Family Building Society, Savings:

The staff in the branch are very polite, friendly an...

5

The staff in the branch are very polite, friendly and knowledgeable - they know their products and are very helpful.If you need to ring up head office, they are very helpful and efficient. What more do you want! Reviewed on: 11th November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024

Poor website .

3

Poor website . No app offered. No clear indication of interest rate. Reviewed on: 24th September 2024

Reply from Family Building Society Thank you for leaving us this review, we are currently reviewing our website and app arrangements. Response date: 27th September 2024

Excellent guidance and advice by customer service

5

Lisa Adams was excellent in providing advice on guidance on savings account the society provide and how to utilise them effectively. Reviewed on: 24th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback, specifically with Lisa! Response date: 27th September 2024

FIRST CLASS SERVICE

5

THE LADY I DEALT WITH WAS MOST PLEASANT , KNOWLEDGIBLE AND HELPFUL. BETTER SEVICE COULD NOT BE WISHED FOR. Reviewed on: 23rd September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

Rosie Keysell was very helpful and answered all my q...

5

Rosie Keysell was very helpful and answered all my questions raised on Junior Saving Account in detail for me to make a decision Reviewed on: 20th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback, specifically with Rosie! Response date: 27th September 2024

The person I dealt with was very helpful and answere...

5

The person I dealt with was very helpful and answered all my questions & actioned my request efficiently. She was also very pleasant to deal with Reviewed on: 19th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

Request dealt with easily.

5

My request was easily dealt with and made straightforward. Thank you. Reviewed on: 18th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

Excellent customer experience

5

Excellent customer experience the team member had great patience helping me sort my issue out and clearly explained what I needed to do and then assisted me to get a satisfactory conclusion to the issue Reviewed on: 17th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

Todays experience.

5

The telephone was answered promptly and the adviser Dyllon answered my query and carried out the task I had difficult with in a courteous and efficient manner Reviewed on: 11th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

Helpful advisor

4

Person I spoke to was understanding and helpful. She offered more help if necessary Reviewed on: 10th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 10th September 2024

Just cashed in a bond but Lisa made the process very...

5

Just cashed in a bond but Lisa made the process very simple and quick Reviewed on: 6th September 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with Lisa! Response date: 10th September 2024

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