Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1198 reviews)

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4.56

Based on 1,198 reviews, last reviewed 7th Jan 2026

60% decrease in 5 star reviews

in the past 90 days

91% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Savings 12 month review Been with this company over 12 months they offer competitive savings rates I’ve had to contact them twice due to locking myself out of my account and ... Read more Reviewed on: 7th January 2026

Latest lowest rating:

1

I’ve tried to call and have been left waiting for 15... I’ve tried to call and have been left waiting for 15mins plus - not good enough Reviewed on: 29th December 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1198)

Review of the Family Building Society, Savings:

The staff that dealt with me and my equiry were supe...

The staff that dealt with me and my equiry were superb and explained everything in clear and knowledgeable detail with perfect politeness. Reviewed on: 15th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Excellent service for new account opening

The opening of a new Market Tracker Saver account was handled by Alexis Osborne efficiently, quickly and with a friendly attitude. Reviewed on: 22nd October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Alexis! Response date: 23rd October 2025

"FAMILY" sums up the service offered.

I am a new "saver" with Family Building Society. Elderly and prone to pushing wrong buttons, I have had nothing but the best and most courteous of help, both written and verbal from The Family Service Team (NEW/AC/RTN/ID) Reviewed on: 21st October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Excellent Customer Service!

Lisa Adams, the Customer Service representative I spoke to, was very polite, helpful and attentive throughout the phone call, which was to arrange what I wanted to do with a savings bond due to mature next week. Reviewed on: 21st October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Apart from waiting for a long,long time for the phon...

Apart from waiting for a long,long time for the phone to be answered !! .........I was treated with polite efficiency by Lisa Adams who I thank very much. Reviewed on: 21st October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025