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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1249 reviews)

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4.55

Based on 1,249 reviews, last reviewed 5th Mar 2026

22% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I was having trouble logging on to my account today... I was having trouble logging on to my account today so rang the society. The lady I spoke was so helpful and extremely patient. Everything was sorted.... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1249)

Review of the Family Building Society, Savings:

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025

Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025

Guy Williams, talked me through logging in and made...

Guy Williams, talked me through logging in and made it a pleasant experience. Reviewed on: 14th March 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear that Guy gave you a pleasant experience! Response date: 1st May 2024

Excellent customer service

They were able to answer all my questions Reviewed on: 13th March 2024

Reply from Family Building Society Hi there, Thank you for your review regarding our excellent service! It seems you might have clicked the wrong rating here, are you able to amend this at all? Thank you Response date: 18th April 2024

Telephone call with Ali.

Telephone call with Ali. Quick helpful response. Ali was competent, pleasant and good to deal with Reviewed on: 13th March 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with Ali! Response date: 1st May 2024

Great rates and excellent customer service

Customer service has been excellent. Quick response to calls Reviewed on: 7th March 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback regarding our service and rates! Response date: 30th April 2024

Family Building Society Online Saver Issue 5

Excellent product, with interest rates kept high. Reviewed on: 4th March 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback! Response date: 5th March 2024

Excellent customer service by friendly and professio...

Excellent customer service by friendly and professional staff and given clear explanations and help. Reviewed on: 1st March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our customer service was excellent! Response date: 5th March 2024

It's a Win-Win

The politeness and efficiency of Ali who called me with the great news. Am very impressed with the Family Building Society. Not only are the savings rates competitive, I have the opportunity to win a tidy sum in the monthly draw. Reviewed on: 28th February 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you found Ali was polite and efficient for you! Response date: 5th March 2024

Competitive interest rate, easy to use website, effi...

Competitive interest rate, easy to use website, efficient service Reviewed on: 23rd February 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 28th February 2024

Opened a savings account,had the best customer servi...

Opened a savings account,had the best customer service I have had for years. Advisor helpful-not pushy- explained clearly without rushing. Reviewed on: 16th February 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our customer service was helpful! Response date: 28th February 2024

A fast response to my enquiries, which were answered...

A fast response to my enquiries, which were answered comprehensively. The ability to get through on a phone line without stepping into a maze of menu options was quite delightful. You could call it almost a VIP experience.. Reviewed on: 15th February 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear that you received a fast response to answer your query! Response date: 22nd February 2024

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