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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1249 reviews)

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4.55

Based on 1,249 reviews, last reviewed 5th Mar 2026

24% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I was having trouble logging on to my account today... I was having trouble logging on to my account today so rang the society. The lady I spoke was so helpful and extremely patient. Everything was sorted.... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1249)

Review of the Family Building Society, Savings:

Reasonably quick to answer phone, Lisa set me on the...

Reasonably quick to answer phone, Lisa set me on the path to finishing registration. Glad you have introduced 2 factor authentication. Reviewed on: 22nd May 2025

Family Building Society Branch Review

Perfect service and very friendly. Reviewed on: 19th July 2023

Family Building Society Branch Review

As their name suggests, a very family friendly building society. Always a pleasure to see Karen and Sara in branch. Reviewed on: 19th July 2023

Very satisfied new customer

I have invested with many building societies over the years, and have been very impressed with the way The Family Building Society has dealt with my initial application. I particularly like the posted savings certificate and letter, together with Dedicated Contact Details etc. I know we should be heading for a paperless world, but I do like to keep some hard copies on file. Reviewed on: 15th July 2023

Reply from Family Building Society Thank you very much for taking the time to leave us a review, it's great to hear that you're a satisfied new customer. Response date: 18th July 2023

Online Saver

Super easy and quick opening of a savings account online at competitive rates. The Family Society followed up quickly with email and paper confirmation. Reviewed on: 12th July 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased that you found opening an account quick and easy! Response date: 13th July 2023

Website login Useless

Can't do anything with the account. As soon as I log in and try to do access my account I find I've been logged out again. I have to log again and again and again and I never get the chance to do anything. Money sent to the building society does not appear in my account. I get email notification of a message and to log in to read but as soon as I click on messages I am logged out again. Reviewed on: 12th July 2023

Reply from Family Building Society We are sorry to hear that you have had some issues opening an account with us. Please telephone our Online Support Team on 03300 243406 who’ll be delighted to help. If we’re busy, you can request a call-back, which will retain your place in the queue. Please note that you need to hold on until the end of the message to register a call-back successfully. We look forward to hearing from you. Kind regards, Family Building Society Response date: 13th July 2023

Easy to set, excellent savings interest rate

Easy to set up the online account. Emails at every stage. Great savings rate. Only annoying thing was that I had to send my signature by post and not able to upload an electronic copy Reviewed on: 11th July 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we take on board all feedback to continuously improve our service.. Response date: 12th July 2023

New customer - Excellent experience

Tuesday 11.07.23 I have opend an account on line because of the attractive interest rate and easy on line access to funds. The experience has been excellent. I have contacted FBS by logging into account, and on Telephone. No problem at all. There has also been confirmation by email text and post. Just what I wanted to feel save with on line banking. Thank you. Eric. J. Reviewed on: 11th July 2023

Reply from Family Building Society Thank you so much for taking the time to leave us this review, it's great to hear that you had an excellent experience with us! Response date: 12th July 2023

Simple but secure online sign-up

I put some money into the Easy Access account Reviewed on: 10th July 2023

Reply from Family Building Society Thank you for your feedback we're pleased to hear you found the process simple but secure. Response date: 11th July 2023

The worst bank on the planet!

Website is a shambles. Can't be contacted at the weekends! (Otherwise I would have closed my account on Saturday!) Now waiting (14 minutes and counting) to get through to them on the phone to close it! Reviewed on: 10th July 2023

Reply from Family Building Society Thank you for your feedback. We are always keen to improve our service to customers and your comments have been passed on to the relevant department for review. Response date: 1st August 2023

Total waste of time

Despite my wife and having lived in the same house for 30 years and been with a UK building society for as long FBS said they could not verify our details and needed passport driving licence or certified copies by a solicitor Reviewed on: 9th July 2023

Reply from Family Building Society Thank you for your comments and I’m sorry to hear of your dissatisfaction. Please either call our Family Service Team on 03330 140144 or request a callback at a time that suits you via: https://www.familybuildingsociety.co.uk/contact-us/request-a-callback. We will go through this with you and explain the reasons why this occurs. Response date: 10th July 2023

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Family Building Society: Savings reviews

24% decrease in 5 star reviews

600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1249)

Reasonably quick to answer phone, Lisa set me on the...

Family Building Society Branch Review

Family Building Society Branch Review

Very satisfied new customer

Online Saver

Website login Useless

Easy to set, excellent savings interest rate

New customer - Excellent experience

Simple but secure online sign-up

The worst bank on the planet!

Total waste of time

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