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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1202 reviews)

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4.56

Based on 1,202 reviews, last reviewed 12th Jan 2026

61% decrease in 5 star reviews

in the past 90 days

90% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Difficuly logging in I called today as I was having difficulty logging in. The customer services adviser was very patient and helpful. She walked me through the process an... Read more Reviewed on: 12th January 2026

Latest lowest rating:

1

I’ve tried to call and have been left waiting for 15... I’ve tried to call and have been left waiting for 15mins plus - not good enough Reviewed on: 29th December 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1202)

Review of the Family Building Society, Savings:

Easy to use telephone service.

Easy to use telephone service. Guy Williams was extremely polite and helpful. Reviewed on: 20th May 2025

Lisa Adams

Nice Work, Great Job, Great job. Reviewed on: 9th October 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Excellent sevice today.

Excellent sevice today. By your agent Kaycey. She answered all my questions and would very polite. Reviewed on: 7th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Kacey! Response date: 17th October 2025

Having trouble getting into our account.

We were having trouble getting into our account. Ellissa came on the phone and she was excellent and very patient as we were struggling. Cannot praise Ellissa enough. Thank you Ellissa. Reviewed on: 6th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Elissa! Response date: 17th October 2025

Huge thanks to Lisa for giving help and information...

Huge thanks to Lisa for giving help and information in a friendly and professional way. Reviewed on: 6th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Lisa! Response date: 17th October 2025

Needed to contact the building society for information.

Needed to contact the building society for information. Got through very quickly and was given the support I needed in good time and with clarity. Reviewed on: 6th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

One-Time Passcode

My only complaint is that occasionally the One-Time Passcode text does not come through to my Mobile phone in time and on those occasions I would like to be able to request an automated call to my Home phone. It would be useful to have that choice at the time of logging in. Reviewed on: 5th October 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. If there's anything else you need further assistance with, please don't hesitate to let us know. Kind regards Family Building Society Response date: 17th October 2025

Helpful Customer Service

I had to contact FBS by phone as the information I needed wasn't on the website. The call was answered quickly and Lisa answered my query immediately. She also took the time to guide me to the relevant page on the website to download the relevant form Reviewed on: 3rd October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Updating deails

Very helpful and professional and the operator sounding very friendly Reviewed on: 3rd October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

I made an error on purchasing an easy access isa I s...

I made an error on purchasing an easy access isa I spoke to kasey who was very knowledgable and helpful and assisted me on setting up the correct isa. Reviewed on: 2nd October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Kasey! Response date: 28th October 2025

Issues resolved

The customer adviser, Lisa Adams, was very friendly, helpful & efficient. All the issues were resolved. Reviewed on: 2nd October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 28th October 2025

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