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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1208 reviews)

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4.55

Based on 1,208 reviews, last reviewed 16th Jan 2026

60% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

RESET OF SECURITY Adviser was knowledgeable and helpful . Reviewed on: 15th January 2026

Latest lowest rating:

1

JUST APPALLING CUSTOMER SERVICE The Family Building Society are without doubt the WORST building society I have the misfortune to deal with.Second major compliant in under a year.JUS... Read more Reviewed on: 16th January 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1208)

Review of the Family Building Society, Savings:

Donnika Help

Donnika was excellent and very helpful Reviewed on: 19th May 2025

JUST APPALLING CUSTOMER SERVICE

The Family Building Society are without doubt the WORST building society I have the misfortune to deal with.Second major compliant in under a year.JUST EXCUSE AFTER EXCUSE. 35 Minutes today speaking to various people, CUT OFF after 10 minutes. BAD VERY CAREFUL INVESTING HERE Reviewed on: 16th January 2026

Antiquated login system

Tried to login today but there is a different system now that prevented me from doing so. I phoned FBS who said I had to wait 5 days for a verification code. I queried why I had not been informed about this to be told we emailed you ( not true as I keep all your emails) and also it came in a newsletter, again I keep all the correspondence and I haven’t received this letter. Very disappointed with this new system which is preventing me access to my account, what an antiquated system. Reviewed on: 15th January 2026

RESET OF SECURITY

Adviser was knowledgeable and helpful . Reviewed on: 15th January 2026

logging in.

Had a problem logging in but Lisa talked me through ererything. Reviewed on: 14th January 2026

Wonderful service.

A very helpful and pleasant response from call handler. Reviewed on: 13th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 14th January 2026

Excellent Building Society

Customer service and product were both excellent Reviewed on: 13th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 14th January 2026

Difficuly logging in

I called today as I was having difficulty logging in. The customer services adviser was very patient and helpful. She walked me through the process and I actually had to re-register as the system had updated since I last logged in and my password needed changing. Thank you for making it easy. Just need to wait for verification code through the post and will be sorted Reviewed on: 12th January 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 14th January 2026

Online Help

Tracy talked me through the new signing in online system as I could not access my account. The verification code sent in the post did not work & I wanted to add money to my account. Reviewed on: 12th January 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Tracy! Response date: 14th January 2026

Excellent.

Excellent. All q's answered efficiently and courteously Reviewed on: 12th January 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 14th January 2026

I value that l can invest with confidence.

I am retired and value the fact that l can invest with this BS. I need to be, and to feel, secure to invest as l have no experience in this field. Reviewed on: 10th January 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback. Response date: 14th January 2026

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