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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Great equine insurer

Feel everything I need is covered very easily for my horse with The Insurance Emporium Reviewed on: 7th September 2023

PET INSURANCE

Kept me updated through out the claim. Would recommend. Reviewed on: 13th October 2023

Easy-peasy

Have been with emporium for over 2 years, very reasonable price and so easy when you need to claim. Both my dogs are covered with them and won't be changing any time soon. Reviewed on: 13th October 2023

Great insurance company

I've been insured for 2 years now and never had any issues when making a claim. Staff are very helpful Reviewed on: 13th October 2023

No Worry or Fuss

The Insurance Emporium is a no worry no fuss company unlike any other insurance company they are easy to deal with give good sound advise pay claims quickly without all the fuss Reviewed on: 13th October 2023

Pet insurance is the best

Really looked after my boy during his health issues. They are quick to payout and the process is so easy to follow. Reviewed on: 13th October 2023

Very impressed, The Insurance Emporium are the best!

Having dealt with The Insurance Emporium many, many times over the last few years, I am very impressed with the ease of completing the claim forms, helpful, knowledgeable and compassionate members of staff on the end of the phone and the speed of settlement once a claim has been considered and accepted A************ Reviewed on: 13th October 2023

Best dogs insurance company

I’m really happy with Emporium. Great communication, claims paid immediately 5* Reviewed on: 13th October 2023

Great service

All pet claims have been dealt with really quickly & professionally. Website/online account easy to use. Professional staff. Reviewed on: 13th October 2023

100% recommended

Fantastic customer service (very helpful) reasonably priced for the premium even with putting through a large claim, everything in the policy is explained and if you have any questions they are really helpful at answering Reviewed on: 13th October 2023

Easy, friendly experience

When I have rung up and I have been dealt with very quickly sufficiently, given good explanation, it is very comforting to know that my pet will be looked after with Emporium Reviewed on: 13th October 2023

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