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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Fantastic Service

We have a Jack Russell with an Auto Immune condition which requires daily medication, frequent blood tests and visits to the specialist vet. The Insurance Emporium have been very responsive to our queries and claims. The staff are friendly and are efficient with their payments. Never had an issue and would highly recommend them. Reviewed on: 6th October 2023

Dog insurance

Agent well informed. Fairly straightforward. Reviewed on: 3rd October 2023

Good pricing but was unable to change the date of the direct debit

Good customer service, however was unable to amend the direct debit date to start at the start of the month Reviewed on: 3rd October 2023

Great service

Very happy with the policy very polite staff overall seems great Reviewed on: 3rd October 2023

Pet insurance

Clear information on line, and you clearly understand what you are buying. Reviewed on: 2nd October 2023

Very helpful

Very pleasant willing to listen. Good manner on phone Reviewed on: 2nd October 2023

Cat Insurance

We have two elderly cats and have been insured with The Insurance Emporium for some years now and in the last year have needed to claim for one cat ongoing and now the other cat ongoing. Doing this through our vets they deal direct with the insurance company we are not aware of any issues and are kept updated and copied in on all correspondence regarding our claims and are very prompt at dealing. We had some confusion around exclusions of which turned out to be the wrong info sent to us which did cause a little concern but was rectified quickly, so no complaints and hopefully this continues. Reviewed on: 2nd October 2023

Set up quickly

I haven't had to use the service yet, but it was set up mega quickly and it was of a reasonable price Reviewed on: 2nd October 2023

Same cover but lower premiums.

Same cover but lower premiums. At the end of the phone, to assist. (Some companies are only online) Reviewed on: 2nd October 2023

Constantly pester you to leave a review

The actual process of getting pet insurance, which I did through a comparison site was pain free and easy to do. I've not had to claim on the pet insurance thankfully yet, so my views are purely on the application process. However, what kind of annoys me is the constant asking to leave a review. I dont really usually like to do that when I've not used a service, but I must have had 3 reminders at least in the past two weeks. The Insurance Emporium could probably do better than to wind up it's customers straight after buying a product. Maybe a reminder a few months down the line, but it felt like pestering. Reviewed on: 2nd October 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear of your comments. We do request feedback so that we can consider improvements to our processes and customer journey. It is not our intention to bother you unnecessarily. We will escalate your feedback to the relevant department to look into this issue. Kind regards, Kirsty The Insurance Emporium Response date: 6th October 2023

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