Write a review

Go to business site

The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5996 reviews)

View other The Insurance Emporium products

4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Inflexible customer service/communication.

Missed a payment on 2nd Dec 2024. Was emailed that day and on 16th yes. But this is a busy time of year and I have ADHD and dyslexia so have difficulty with emails. No call. No retry to take funds, no letter. Just cancelled the policy. Called on same day as cancellation and they wanted £10 to re in-state the policy. Reviewed on: 30th December 2024

Great insurance providers

Have always paid out and assisted me when needed. Easy to claim and the portal is good to use. Reviewed on: 20th August 2024

Good customer service - expensive excess

The customer service has been great when I had to make a claim for my horse. However, the additional 16% excess charge makes the overall excess very expensive. These weren’t the terms I originally signed up to but for future renewals they added this charge. Reviewed on: 20th August 2024

Great experience and service

Whenever I have had an issue, they have been incredibly helpful. They explain exactly what is and isn’t covered and are fair throughout Reviewed on: 20th August 2024

Reasonable priced pet insurance and doesn’t go up to...

Reasonable priced pet insurance and doesn’t go up too much each year Reviewed on: 20th August 2024

helpful and quick to respond.

Always helpful and quick to respond. Pays out claims very quickly with no fuss, couldn’t fault them. Reviewed on: 20th August 2024

These are the champs

They are great, I’ve claimed a lot of times and never have a problem, they even pay the vet direct so I don’t have to pay and claim back. Very helpful when you call them. They have never tried to shy away from a claim. You can’t go wrong. Reviewed on: 20th August 2024

Great service

We’ve had to claim for 2 pets, and both were dealt with really quickly and simply. Great service. Reviewed on: 20th August 2024

I have been with The Insurance Emporium for many yea...

I have been with The Insurance Emporium for many years and have always found them easy to get through to to speak to a real assistant as opposed to virtual.They are always friendly and helpful. Reviewed on: 20th August 2024

Vet put in a claim for us, as my dog was receiving L...

Vet put in a claim for us, as my dog was receiving Librella injections, I didn’t know I could claim for these. Came back quickly and have settled this week. Reviewed on: 20th August 2024

Just signed up for their pet insurance on recommenda...

Just signed up for their pet insurance on recommendation from a family member. All good so far Reviewed on: 20th August 2024

Do you have a different The Insurance Emporium product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Pet Insurance
from Allianz 2.50 from 7 reviews
Pet Insurance
from Healthy Pets 4.63 from 258 reviews
Pet Insurance
from Muddy Paws (formally VetsMediCover) 4.23 from 11 reviews

Want to see more from The Insurance Emporium?

Student Insurance
from The Insurance Emporium 5.00 from 8 reviews
Wedding insurance
from The Insurance Emporium 4.94 from 28 reviews
Caravan insurance
from The Insurance Emporium 4.90 from 359 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub