Write a review

Go to business site

The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5996 reviews)

View other The Insurance Emporium products

4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Inflexible customer service/communication.

Missed a payment on 2nd Dec 2024. Was emailed that day and on 16th yes. But this is a busy time of year and I have ADHD and dyslexia so have difficulty with emails. No call. No retry to take funds, no letter. Just cancelled the policy. Called on same day as cancellation and they wanted £10 to re in-state the policy. Reviewed on: 30th December 2024

They are easy to get hold of, and always helpful

They are easy to get hold of, and always helpful and friendly with any queries. The premiums are fair considering the age of our dog and the claims we've made. Claims are settled quickly and communication is always clear. Reviewed on: 20th August 2024

Excellent value & claims limits

Excellent value for money and the claims limits are every 4 weeks rather than every year like every other pet insurer! Incredible peace of mind! Reviewed on: 20th August 2024

Great cover, good value, no hassle pet insurance for...

Great cover, good value, no hassle pet insurance for my awesome cat! Reviewed on: 20th August 2024

Very helpful great price for pet insurance.

Very helpful great price for pet insurance. Reviewed on: 20th August 2024

been with them over 9yrs now and wouldnt change a th...

been with them over 9yrs now and wouldnt change a thing Reviewed on: 20th August 2024

Good value

Good value , good communication, paid claims in timely manner Reviewed on: 20th August 2024

Easy to use, very competitive premiums

Easy to use, very competitive premiums Reviewed on: 20th August 2024

They were very helpful when I had to do a claim.

They were very helpful when I had to do a claim. Easy and fast getting the money back. Reviewed on: 20th August 2024

Great insurance with kind employees

Great insurance with kind employees Reviewed on: 20th August 2024

Very helpful with queries plus you get to talk to a...

Very helpful with queries plus you get to talk to a human being! Reviewed on: 15th August 2024

Do you have a different The Insurance Emporium product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Pet insurance
from Napo 3.22 from 32 reviews
Pet Insurance
from NFU Mutual 4.81 from 8 reviews
Pet Insurance
from Sainsburys Bank 2.51 from 29 reviews

Want to see more from The Insurance Emporium?

Student Insurance
from The Insurance Emporium 5.00 from 8 reviews
Wedding insurance
from The Insurance Emporium 4.94 from 28 reviews
Caravan insurance
from The Insurance Emporium 4.90 from 359 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub