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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Inflexible customer service/communication.

Missed a payment on 2nd Dec 2024. Was emailed that day and on 16th yes. But this is a busy time of year and I have ADHD and dyslexia so have difficulty with emails. No call. No retry to take funds, no letter. Just cancelled the policy. Called on same day as cancellation and they wanted £10 to re in-state the policy. Reviewed on: 30th December 2024

Fair dues.

Fair dues. Important to gave pets insured. Help staff at pets insurance Emporium Reviewed on: 30th July 2024

Quick and easy to make a claim.

Quick and easy to make a claim. Helpful staff. Reviewed on: 30th July 2024

Great company for Horse Insurance

I’ve been with this company for years and they’ve always been brilliant Reviewed on: 30th July 2024

I have only made one significant claim and the compa...

I have only made one significant claim and the company was very good to deal with. Reviewed on: 30th July 2024

Number 1 for Pet Insurance

Great service, minimal fuss, really easy to do business with. No hard sell, great comms and competitive pricing Reviewed on: 30th July 2024

A friendly professional service

A friendly person who knows the products on the other end of the phone. Good information that is Taylor’s to my situation and needs Reviewed on: 30th July 2024

the claim process was smooth and efficient.

the claim process was smooth and efficient. Happy about their service! Reviewed on: 30th July 2024

Great and supportive company during stressful times

Great and supportive company during stressful times Reviewed on: 30th July 2024

Highly recommended

Good value, honest insurance provider Reviewed on: 30th July 2024

Friendly efficient telephone staff very helpful

Friendly efficient telephone staff very helpful Reviewed on: 30th July 2024

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