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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Great value

Have had their insurance for over a year now with one of my dogs and just renewed. And have taken another policy for my new puppy. Think it's one of the most reasonable priced insurance on the market. Haven't had to claim yet but am sure all will be ok. Their site is easy to use and all information easy to access through the app. Reviewed on: 24th September 2022

Good plan

Very easy to swap the previous owners name to mine and keep the cover continuous Reviewed on: 24th September 2022

Competitive insurance

Competitive prices, good customer service Reviewed on: 24th September 2022

Good customer service

Found customer services good and insurance offered reasonably priced and flexible for our needs. Reviewed on: 24th September 2022

Great communication.

Thankfully haven't had to use them yet as our 4 cats remain healthy. So have deducted one star as haven't had that experience yet. But communication with them has been fantastic, rates are reasonable, and have no complaints whatsoever in the 2 years we have been with them. Reviewed on: 24th September 2022

Great value pet insurance

Great company to deal with. Communication is excellent. Genuine claims are settled promply. I'm glad i choose this company. 5 ***** Reviewed on: 24th September 2022

Happy to help

We have a male silver spotted cat , he had a prolapse in his bottom, they were quick to say a payment would be given, after that he had another two operations on his eyes for his bottom eye lashes turning inwards, happy too pay out, so definitely would recommend this insurance company, luckily he’s fine . Reviewed on: 24th September 2022

take great care of our Four legged Friend

I have been with the Insurance Emporium for a number of years , and they have Taken great care of my Four Legged member of the family Reviewed on: 24th September 2022

Great Service & products

I have had pet insurance for both of my dogs. It’s one of things you pay for but would rather not ever have to use. Sadly one of our dogs became very poorly and we had to make a claim. The policy was worth every penny, we had no issues making claims or receiving the payouts. The staff are always friendly & very helpful. Reviewed on: 24th September 2022

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