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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Inflexible customer service/communication.

Missed a payment on 2nd Dec 2024. Was emailed that day and on 16th yes. But this is a busy time of year and I have ADHD and dyslexia so have difficulty with emails. No call. No retry to take funds, no letter. Just cancelled the policy. Called on same day as cancellation and they wanted £10 to re in-state the policy. Reviewed on: 30th December 2024

When my old dog died they covered all the costs incl...

When my old dog died they covered all the costs including a lovely casket Reviewed on: 30th July 2024

Excellent value for money & service great

Excellent value for money & service great Reviewed on: 30th July 2024

very helpful and understanding.

so helpful when my cat fell ill payment made quickly Reviewed on: 30th July 2024

This is the best pet provider for Insurance without...

This is the best pet provider for Insurance without a doubt. They are very quick at settling any claim we have had to make always received within 7 days. Reviewed on: 30th July 2024

The claims process and settlement is very quick.

The claims process and settlement is very quick. Reviewed on: 30th July 2024

Great cover at reasonable price I use for both my Ho...

Great cover at reasonable price I use for both my Horse and Dog Reviewed on: 30th July 2024

Very fair on price

Very fair on price without extreme increases like other insurers Reviewed on: 30th July 2024

5 years of Excellence

Customer for 5 years. They have always provided an excellent service coupled with excellent value for money from renewal to settling claims Reviewed on: 30th July 2024

Easy to renew pet insurance, competitive prices and...

Easy to renew pet insurance, competitive prices and services. Reviewed on: 30th July 2024

EASY TO USE BUT QUICK TO REACT

EASY TO USE BUT QUICK TO REACT. Been with them for years now. Reviewed on: 30th July 2024

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