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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Inflexible customer service/communication.

Missed a payment on 2nd Dec 2024. Was emailed that day and on 16th yes. But this is a busy time of year and I have ADHD and dyslexia so have difficulty with emails. No call. No retry to take funds, no letter. Just cancelled the policy. Called on same day as cancellation and they wanted £10 to re in-state the policy. Reviewed on: 30th December 2024

Very competitive

East to set up.very competitive. Great app. Reviewed on: 30th July 2024

Prompt and fair claim settlement

Prompt and fair claim settlement Reviewed on: 30th July 2024

Overall experience

All claims dealt with promptly, deal directly with the vet so less work required by me. No issues to report. Policy automatically renews so no need to do anything. Good company to deal with Reviewed on: 30th July 2024

Looked after my border collie when she broke her leg...

Looked after my border collie when she broke her leg put her mind at rest knowing she was in good hands and we had an excellent insurance company back in us Reviewed on: 30th July 2024

Good price

Good price with lots of choices availablr Reviewed on: 30th July 2024

Professional and Caring

Professional service with an understanding on what customers need in service and product. Reviewed on: 30th July 2024

to call on our policy several times o...

We have needed to call on our policy several times over the last 3 years. We are never let down, they always deliver what they promise. We have no hesitation in renewing this policy. Reviewed on: 30th July 2024

Excellent

Always really friendly, professional & knowledgeable, supporting me with my pet insurance. Really good insurer for pets for life. Reviewed on: 30th July 2024

Helpful & Sympathetic

We had a very ill dog that had to bed put to sleep in the end. The insurance Emporium were sympathetic and advised us through the whole process. Reviewed on: 30th July 2024

Our dog had a traumatic injury and the Insurance Emp...

Our dog had a traumatic injury and the Insurance Emporium have been exceptionally support throughout the period. We are very grateful to have our policy with them and their continued support. Reviewed on: 30th July 2024

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