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TSB: Business Banking reviews

Name: Business Banking
Rating: 1.85 (62 reviews)

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1.52

Based on 62 reviews, last reviewed 6th Nov 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

15%

74%

Latest highest rating:

4

Trustworthy bank, technology can be improved I'm generally happy with my business account at TSB. I've experienced friendly customer service, the rates and correspondence have been good. What I'd... Read more Reviewed on: 14th March 2023

Latest lowest rating:

1

TSB Business - Dinosaurs of the banking world. My family have had a business account with the TSB through it's various merges/evolutions since the 1970s. They recently informed us they were closing... Read more Reviewed on: 6th November 2025

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About this product

TSB business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at TSB is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of TSB business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

TSB Business Banking reviews (62)

Review of the TSB, Business Banking:

ARROGANT, LIE, AVOID THIS BANK AT ALL COSTS

I LEFT TSB TWO YEARS AGO after failing to support me with a section 75 claim which should have been refunded for failing and faulty service, they did not stand by me. Poor customer service also made me leave, only used it as a savings current account as such a poor bank customer service wise so didn't deserve the business. I emptied my account and wrote to close it. Never heard from them again until a year later i get a email out of the blue. In it I find they had not closed the account PAID a automatic payment to an insurance company I was completely unaware of and then been adding interest for a year without sending any letters or anything a whole year or more. I wrote a complaint stating I had closed the account why were you paying people from a closed account. They did not close it and stated they did not receive my letter which i do not believe at all. SO if this was fact, Why would a bank then keep adding interest to a dormant account with no money in it or transactions for a year without contacting the person? It is appalling to keep adding interest to a dormant account that no one has accessed at all since TSB made the autopayment a year, before as they had failed to close it. Something wrong her win protecting customers. Auto payments should never be allowed to be taken anyway as people change accounts regularly. SO TSB is liable here I went to The FSO where TSB told them they had been posting me statements for a year, i kept denying it as 12 statements or more don't get missing, I pressed for investigation it tuned out they had only sent them to the online account, keeping accounts one paying auto payments you have not sanctioned and try to deceive you with interest, on an account which was supposed to have been closed. So TSB will lie through their teeth and argue the opposite of the truth. A untruthful firm who will fabricate anything, make out they have not had your letters and not stand by you as there customer, SO many complaints like this the ombudsman should be investigating all cases of complaint as there is so many. Don't let TSB get away with lies and poor service, take it to the ombudsman, they need to be shut down. Reviewed on: 17th June 2020

They won’t let me transfer funds

They won’t let me transfer funds from. TSB current account to a TSB mortgage because is more than £25000. I have to do it at £25000 a day! Reviewed on: 21st March 2024

Poor systems, heavy bureacracy

Have had my account for a few months and the function of this bank is appalling. Over heavy fraud checks restrict the ability to function as a business. Interface and app function is also poor. Very long wait times on the phone for support. Am switching to Monzo right now whilst on hold with TSB to resolve another issue. AVOID if you want to do any kind of business. Reviewed on: 29th November 2023

Unprofessional

The person who was dealing with me asked me to provide them documents of 2024 and we are in 2023 and they just made an issue on purpose.when i said to them you need more training because how can i send you 2024 documents which didn’t even start yet so they made an accuse for that. I went with barclays and i am more then happy that i just left TSB their services are always down too. Reviewed on: 22nd November 2023

Out dated

Very out dated. Paper statements only and appalling customer service. Please use another bank as leaving them is very hard. Reviewed on: 26th October 2023

So outdated

Such an outdated bank. You cant even download statements! Reviewed on: 19th October 2023

Tsb scam

TSB Scam Very very bad service and they report account to hmrc even if your account is clear and no issue. They freeze your account and using your money for their business . Be aware TSB scam Date of experience: 20 July 2023 Reviewed on: 11th September 2023

Worst bank to do business with

Being banking with this bank for sometime now. You get no support when unauthorise payment taken from your account.. No benifit as a business customer. Worst bank to take your business. I am taking legal action with them. And moving my business. I would never recon ment this Reviewed on: 1st September 2023

Dissapointing at every turn

Honestly the most patronising, and unsupportive business bank i have ever dealt with. Dissapointing at every turn. If you run a small business and have any ambition, do not bank with TSB, their beaurocracy and structure is not set up in any way to emphathise abd support small business owners. Avoid at all costs! Reviewed on: 11th August 2023

Worst Bank Ever

Customer service is appalling and you will never get answers to any questions you ask and they will never put you through to a manager who can answer your questions. I’ve had my business cards blocked 4 times in 2 months. This is without no apparent reason. It takes me over an hour to get them unblocked and I have to answer the same stupid question to more than 2 people before getting transferred to the right person. Today was so frustrating when a few transactions were blocked and had to be put on hold for over an 1hour 45 minutes, just to be told that I will be issued with a brand new card! My current card is not due to expire. I asked why and all I got told is ‘I don’t Know’ . I asked to speak to the manager and got told they were not available, I requested a call back and explained this keeps happening and I had even made a formal complaint which didn’t ever get resolved. I was told TSB managers don’t ring the customer back and I would have to try to call them again. TSB needs to be shut down! Reviewed on: 26th June 2023

Trustworthy bank, technology can be improved

I'm generally happy with my business account at TSB. I've experienced friendly customer service, the rates and correspondence have been good. What I'd like to see improved is the technology side of the internet banking. Since the updates to the website a few months ago, I've been having trouble with connecting my cloud bookkeeping solution to TSB. The link between the two keeps breaking, which means I often have to spend time to renew the connection. It worked fine for years in the past. Reviewed on: 14th March 2023

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