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TSB: Business Banking reviews

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1.52
Based on 62 reviews, last reviewed 6th Nov 2025
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Latest highest rating:

4

Trustworthy bank, technology can be improved I'm generally happy with my business account at TSB. I've experienced friendly customer service, the rates and correspondence have been good. What I'd... Read more Reviewed on: 14th March 2023
Vio17's avatar
Vio17

Latest lowest rating:

1

TSB Business - Dinosaurs of the banking world. My family have had a business account with the TSB through it's various merges/evolutions since the 1970s. They recently informed us they were closing... Read more Reviewed on: 6th November 2025
Mrs W's avatar
Mrs W
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About this product

TSB business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at TSB is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of TSB business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

TSB Business Banking reviews (62)

Review of the TSB, Business Banking:

Take your business elsewhere.

1
TSB couldn't organise the proverbial. They have never recovered from the massive computer cock-up last year. Indeed the service and facilities have got much worse overall. For example, something as simple as printing off a list of a customer's Direct Debits/Standing Orders can no longer done in the branch - why?. Another: despite my wife and I both being named on our joint account, only my name shows up on a statement printed from on-line banking. Thus, how does one prove to another financial institution that it IS a joint account, when they ask for a PDF bank statement? And now, every time I try and log into my accounts (any of them - business or personal), I have to go through being sent a One Time Code, despite being told on the screen that if I go through the 'Trusted Device' procedure, this will stop? (I know all banks will have to adopt O.T.C.s by law soon, but why offer a current alternative that won't work?). BTW, I have written this while waiting on the 'phone for TSB customer services to answer - it's been over three quarters of an hour - "we'll be with you soon". I don't think so! If I had the time I would transfer all of our TSB accounts elsewhere. In fact, it's getting to the stage that it might take less time to do that than continue with all the problems TSB are causing. My advice to anyone looking for even the minimum service and function from a bank is, don't bother with TSB. Reviewed on: 8th June 2020
Mr. Smith's avatar
Mr. Smith

Average

3
My business account moved over to TSB after the Lloyds sale. It was interesting to see lots of press about how TSB bank was going to be different, but I've seen limited change and while things generally work, this account feels average. Reviewed on: 5th June 2015
Alan T's avatar
Alan T

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