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TSB: Cash Account reviews

Name: Cash Account
Rating: 3.71 (87 reviews)

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3.91

Based on 87 reviews, last reviewed 19th Apr 2025

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

52%

14%

21%

Latest highest rating:

5

Fast meat bank I’ve ever used amazing customer service Fast meat bank I’ve ever used amazing customer service Reviewed on: 19th April 2025

Latest lowest rating:

2

slow web site the web site is slow often freezes often cant operate Reviewed on: 16th March 2023

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About this product

The TSB Cash Account is a basic bank account designed to help you manage your money. It’s available if you don’t have a UK bank account and don’t qualify for any other TSB current accounts. There’s no charge for opening or maintaining the account. Cash Account holders can access the TSB mobile banking app to manage their finances.

Have you found it difficult to qualify for a current account? Perhaps the TSB Cash Account could be right for you. Find out what existing customers have to say by reading our TSB Cash Account reviews.

Learn what you can expect from the application process for the TSB Cash Account. Find out why customers chose this account and how long they’ve had it. Read about genuine experiences with the customer service team to learn how TSB values its customers. Learn more about the features of the mobile banking app and whether customers say it’s helped them manage their finances. Make an informed decision about your new account by reading our TSB Cash Account reviews.

If you have a TSB Cash Account, share your experience with others by leaving a review. Tell us why you chose this account. Have you been satisfied so far? What are the main benefits of the account? Is there anything that you feel could be improved? If you use the mobile banking app, which features are the most useful to you? Would you recommend the Cash Account to your family and friends? Write an honest TSB Cash Account review today. Together, we can help people like you make better financial decisions.

TSB Cash Account reviews (87)

Review of the TSB, Cash Account:

Very helpful staff

Very helpful and friendly staff, knowledgeable and reassuring when dealing with ID theft. Reviewed on: 18th June 2024

Good

Good service goods app. Easy to use and access happy with products offered Reviewed on: 5th April 2023

Good for newcomers

Easier to work with than many banks. Unlike many, welcomes first-time account holders and folks new to the UK. Reviewed on: 5th April 2023

slow web site

the web site is slow often freezes often cant operate Reviewed on: 16th March 2023

Difficulty getting online

I had issues accessing my online phone and app, as I had replaced my phone. At first I was ignored- nobody helped. The branch was close to closing for the day. I left the branch, and returned mid afternoon three days later. The person who had ignored my request for help, was not there. Instead I found someone who helped me every step of the way to get back online again. Once online, the member of staff also helped me to also set up the app! Every function was checked and worked. I really appreciated the face to face help, rather than a phone call/online instructions. I felt much happier. I nearly changed banks! Reviewed on: 9th March 2023

Terrible

Closed my account with no warning Reviewed on: 9th March 2023

Reliable

Fast friendly and reliable staff Reviewed on: 8th February 2023

Good choice

I use Tsb in the last 2 years, and i do not regret Reviewed on: 14th January 2023

Make complaints they make you wait long time

Well I made complaints about how bank app is always down and I was working away so had come all way back Coventry from London to sort it been two months now still waiting for not bank with tsb your get old before there deal with it Reviewed on: 16th August 2022

internet banking shambles

Have tried several times over the last two weeks to access my account online,keep being told there is a technical fault.They close branches but do not give a reliable alternative.Would hesitate to recommend this bank. Reviewed on: 3rd August 2022

SHAMBLES

Service and internet access terrible Reviewed on: 7th May 2022

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