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TSB: Cash Account reviews

Name: Cash Account
Rating: 3.74 (90 reviews)

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3.97

Based on 90 reviews, last reviewed 12th Jun 2025

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

14%

20%

Latest highest rating:

5

I really appreciate the mobile cheque deposit facility Not had the account long but I really appreciate the mobile cheque deposit facility, amazing that some banks still do not offer this. Payments and aut... Read more Reviewed on: 12th June 2025

Latest lowest rating:

2

slow web site the web site is slow often freezes often cant operate Reviewed on: 16th March 2023

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About this product

TSB Cash Account reviews (90)

Review of the TSB, Cash Account:

Thieves and liars

Where to start, TSB closed my account without warning by leaving me a shitty voicemail on 12th January, I called them back, useless telephone staff and very unhelpful, was told to go to branch wasted journey as was pointless, due to them not being able to grace a day or two it impacted massively I told them this and they didn’t give a toss. So all that being said, my British airways flight was cancelled had to get refunded unfortunately it was this bank, called them on 28th Jan to find out refund had reached them on 15th Jan, they didn’t tell me I only found out by calling up the Kingston branch. I was then told I’d get the money by Cheque by the dispute team, it’s now 7th feb still NOTHING! I was told on the phone on 04/02/2022 that my cheque had been posted on 02/02/2022, BULLSHIT!!! I got an email on 07/02/2022 to say that it’s being issued … called up was then told it has not been issued and I need to call British airways .. even though it’s been confirmed TSB have the money I have emails To prove these conflicting answers when I call or email. Their customer service is shocking, the code of business Is appalling, they don’t refund at all. I don’t give a shit about them I just want what I am Owed nothing more. Reviewed on: 7th February 2022

Brilliant staff

Always there to help Lovley staff On hand to help with anything Reviewed on: 29th June 2023

Tsb customer service

Tsb is good ideally but it doesn't really differ and stand out . However whenever you call the bank , the people help and listen to you. Reviewed on: 9th April 2023

tsb

super service and branch availabilty Reviewed on: 9th April 2023

Satisfied customer

Exceptional reliability of services Reviewed on: 6th April 2023

Good

Good service goods app. Easy to use and access happy with products offered Reviewed on: 5th April 2023

Good for newcomers

Easier to work with than many banks. Unlike many, welcomes first-time account holders and folks new to the UK. Reviewed on: 5th April 2023

slow web site

the web site is slow often freezes often cant operate Reviewed on: 16th March 2023

Difficulty getting online

I had issues accessing my online phone and app, as I had replaced my phone. At first I was ignored- nobody helped. The branch was close to closing for the day. I left the branch, and returned mid afternoon three days later. The person who had ignored my request for help, was not there. Instead I found someone who helped me every step of the way to get back online again. Once online, the member of staff also helped me to also set up the app! Every function was checked and worked. I really appreciated the face to face help, rather than a phone call/online instructions. I felt much happier. I nearly changed banks! Reviewed on: 9th March 2023

Terrible

Closed my account with no warning Reviewed on: 9th March 2023

Reliable

Fast friendly and reliable staff Reviewed on: 8th February 2023

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