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TSB: Cash account reviews

Name: Cash account
Rating: 3.76 (91 reviews)

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3.93

Based on 91 reviews, last reviewed 14th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

54%

14%

20%

Latest highest rating:

5

Friendly staff. I just recently become a customer and I have found the experience very easy to setup and staff were very helpful. Reviewed on: 14th September 2025

Latest lowest rating:

2

slow web site the web site is slow often freezes often cant operate Reviewed on: 16th March 2023

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About this product

The TSB Cash account is a basic bank account.

It’s available if you don’t have a UK bank account and don’t qualify for other TSB current accounts. There’s no charge for opening or maintaining the account. Cash account holders can use the TSB mobile banking app, but you won’t be able to get an overdraft.

TSB Cash account reviews help you find out what it’s really like to be a customer. If you’ve used TSB, you can also leave a review and share your experience.

TSB Cash account reviews (91)

Review of the TSB, Cash account:

be carefull

I have two business bank accounts with tsb and yes i know i should have left after the disaster a few years ago when the telephone and online banking was telling you to go to branch because online wasnt working. What a disaster it was then and the arrogance of the people on the phone telling everyone to go to branch just to get you off the phone. However in my opinion they have now gone to another leverl. I recieved a form to fill in by email from them and filled it in to the best of my ability with as much information as i had at hand. Imagine now 6 months later to my supprise when i looked at my bank account and it said £ 50 000 in funds but available funds is £ 25 000 i imediateley phoned them up to question them for fear of pending transaction that i have no idea of might be ready to go out. Now try and see how you would feel if you was told no its ok nothing is pending and no fraud being committed we are witholding half your account value because you have not completed the online form correctly and we dont care if you need the money available because you have a big purchase you need to fill in more info. Since that statement i have no visited the branch 7 times taking in the information they require as the keep changing it and asking for more. I have also had to have my accountants write a letter to say i am a viable business dispite banking with them since 2016 and having the above funds in the account. In total i feel i have spent 12 hour s on phone and getting info they require for me to access my own funds not like im asking for a loan. Reviewed on: 29th March 2022

Very happy helpful to help me on my financial journe...

Very happy helpful to help me on my financial journey to financial security Reviewed on: 31st January 2024

Brilliant staff

Always there to help Lovley staff On hand to help with anything Reviewed on: 29th June 2023

Tsb customer service

Tsb is good ideally but it doesn't really differ and stand out . However whenever you call the bank , the people help and listen to you. Reviewed on: 9th April 2023

tsb

super service and branch availabilty Reviewed on: 9th April 2023

Satisfied customer

Exceptional reliability of services Reviewed on: 6th April 2023

Good

Good service goods app. Easy to use and access happy with products offered Reviewed on: 5th April 2023

Good for newcomers

Easier to work with than many banks. Unlike many, welcomes first-time account holders and folks new to the UK. Reviewed on: 5th April 2023

slow web site

the web site is slow often freezes often cant operate Reviewed on: 16th March 2023

Difficulty getting online

I had issues accessing my online phone and app, as I had replaced my phone. At first I was ignored- nobody helped. The branch was close to closing for the day. I left the branch, and returned mid afternoon three days later. The person who had ignored my request for help, was not there. Instead I found someone who helped me every step of the way to get back online again. Once online, the member of staff also helped me to also set up the app! Every function was checked and worked. I really appreciated the face to face help, rather than a phone call/online instructions. I felt much happier. I nearly changed banks! Reviewed on: 9th March 2023

Terrible

Closed my account with no warning Reviewed on: 9th March 2023

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