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TSB: Cash Account reviews

Name: Cash Account
Rating: 3.73 (89 reviews)

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3.94

Based on 89 reviews, last reviewed 22nd Apr 2025

600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

52%

15%

20%

Latest highest rating:

5

Great bank and service over all. Great bank and service over all. Made me feel really supportive and ultimately a respected customer. Reviewed on: 22nd April 2025

Latest lowest rating:

2

slow web site the web site is slow often freezes often cant operate Reviewed on: 16th March 2023

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About this product

The TSB Cash Account is a basic bank account designed to help you manage your money. It’s available if you don’t have a UK bank account and don’t qualify for any other TSB current accounts. There’s no charge for opening or maintaining the account. Cash Account holders can access the TSB mobile banking app to manage their finances.

Have you found it difficult to qualify for a current account? Perhaps the TSB Cash Account could be right for you. Find out what existing customers have to say by reading our TSB Cash Account reviews.

Learn what you can expect from the application process for the TSB Cash Account. Find out why customers chose this account and how long they’ve had it. Read about genuine experiences with the customer service team to learn how TSB values its customers. Learn more about the features of the mobile banking app and whether customers say it’s helped them manage their finances. Make an informed decision about your new account by reading our TSB Cash Account reviews.

If you have a TSB Cash Account, share your experience with others by leaving a review. Tell us why you chose this account. Have you been satisfied so far? What are the main benefits of the account? Is there anything that you feel could be improved? If you use the mobile banking app, which features are the most useful to you? Would you recommend the Cash Account to your family and friends? Write an honest TSB Cash Account review today. Together, we can help people like you make better financial decisions.

TSB Cash Account reviews (89)

Review of the TSB, Cash Account:

Termination of a phone call

I contacted TSB about why my card got declined on one of my transactions so they put me through the fraud department and shortly after they terminated the call for some odd reason Reviewed on: 15th June 2021

Make complaints they make you wait long time

Well I made complaints about how bank app is always down and I was working away so had come all way back Coventry from London to sort it been two months now still waiting for not bank with tsb your get old before there deal with it Reviewed on: 16th August 2022

internet banking shambles

Have tried several times over the last two weeks to access my account online,keep being told there is a technical fault.They close branches but do not give a reliable alternative.Would hesitate to recommend this bank. Reviewed on: 3rd August 2022

SHAMBLES

Service and internet access terrible Reviewed on: 7th May 2022

be carefull

I have two business bank accounts with tsb and yes i know i should have left after the disaster a few years ago when the telephone and online banking was telling you to go to branch because online wasnt working. What a disaster it was then and the arrogance of the people on the phone telling everyone to go to branch just to get you off the phone. However in my opinion they have now gone to another leverl. I recieved a form to fill in by email from them and filled it in to the best of my ability with as much information as i had at hand. Imagine now 6 months later to my supprise when i looked at my bank account and it said £ 50 000 in funds but available funds is £ 25 000 i imediateley phoned them up to question them for fear of pending transaction that i have no idea of might be ready to go out. Now try and see how you would feel if you was told no its ok nothing is pending and no fraud being committed we are witholding half your account value because you have not completed the online form correctly and we dont care if you need the money available because you have a big purchase you need to fill in more info. Since that statement i have no visited the branch 7 times taking in the information they require as the keep changing it and asking for more. I have also had to have my accountants write a letter to say i am a viable business dispite banking with them since 2016 and having the above funds in the account. In total i feel i have spent 12 hour s on phone and getting info they require for me to access my own funds not like im asking for a loan. Reviewed on: 29th March 2022

Phone service is appalling

What is the point of banks like TSB if they close their branches and then don't even want to talk to you on the phone? You might as well just open a Monzo or Starling account. I've been with them for 32 years but have finally given up as the central phone service is hopeless. You get cut off when you are transferred to your branch half the time, and they don't want to talk to you either. Reviewed on: 18th March 2022

The worst Bank ever

The website is appalling, difficult to navigate, very difficult to find what you want and some links not working. Very user unfriendly. So far I have been trying unsuccessfully to withdraw funds for 48 hours. My own branch is apparently closed so I was sent to one 20 miles away only to find a note on the door saying they were closed. Tomorrow I shall have to travel to one much further away again. Exasperated by this, I complained and was kept on the phone for 50 minutes while they took details. Just appalling. This is the third time I have had to complain about this Bank. Tomorrow I am closing my account. Reviewed on: 16th March 2022

Tricky to work with

I got moved to TSB when Lloyds sold off a load of branches. i found it difficult as there simply aren't many branches ont he gorund so hard to find one to physically go into. Getting thorugh on the phone also tricky, and a raft of complex processes meant eventually I lost patience and switched to another bank Reviewed on: 11th February 2022

Very nice people in the branch but the app is a pain.

The app lock's me out more often than the missus and it won't let me back in without visiting the branch. Reviewed on: 10th February 2022

Thieves and liars

Where to start, TSB closed my account without warning by leaving me a shitty voicemail on 12th January, I called them back, useless telephone staff and very unhelpful, was told to go to branch wasted journey as was pointless, due to them not being able to grace a day or two it impacted massively I told them this and they didn’t give a toss. So all that being said, my British airways flight was cancelled had to get refunded unfortunately it was this bank, called them on 28th Jan to find out refund had reached them on 15th Jan, they didn’t tell me I only found out by calling up the Kingston branch. I was then told I’d get the money by Cheque by the dispute team, it’s now 7th feb still NOTHING! I was told on the phone on 04/02/2022 that my cheque had been posted on 02/02/2022, BULLSHIT!!! I got an email on 07/02/2022 to say that it’s being issued … called up was then told it has not been issued and I need to call British airways .. even though it’s been confirmed TSB have the money I have emails To prove these conflicting answers when I call or email. Their customer service is shocking, the code of business Is appalling, they don’t refund at all. I don’t give a shit about them I just want what I am Owed nothing more. Reviewed on: 7th February 2022

TSB

I have orders for shopping soon as my order goes through tsb stops my transaction twice in a row even though I approved the transaction my anxiety goin up I am left unable to shop it’s just goin to keep goin on adding red flags Morrisons is a genuine site seriously am moving banks don’t recommend tsb Reviewed on: 20th January 2022

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