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Vanquis : Credit Card reviews

Name: Credit Card
Rating: 4.51 (534 reviews)

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4.30

Based on 534 reviews, last reviewed 16th Jun 2025

4100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

4

They are a great company to deal with. They are a great company to deal with. They are considerate and professional in their approach to customers like me. They are knowledgeable and helpfu... Read more Reviewed on: 16th June 2025

Latest lowest rating:

2

I got a credit card to improve my credit score. I got a credit card to improve my credit score. Then Covid hit, which unfortunately meant I maxed out my card as this was my only access to money. I’m... Read more Reviewed on: 23rd May 2025

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About this product

Vanquis Credit Card reviews (534)

Review of the Vanquis, Credit Card:

Excellent

I find Vanquis very handy and reliable and useful at times needed Reviewed on: 2nd May 2024

They have goo interest rate and I am please to do bu...

They have goo interest rate and I am please to do business with them Reviewed on: 4th March 2024

Bad bank , not great customer service and poor on of...

Bad bank , not great customer service and poor on offering good products Reviewed on: 10th February 2024

Vanquis are unable to fix their mistakes

Took too much from my account so agreed to refund 1500. Only 500 appeared in my account so called back and they apologised and refunded £1000. They took £1500 off my card which was right but then took another £1000. Id paid off card then to close it down as never want to deal with them again. (Communication is dreadful- they hang up constantly and never call back as promised) so now have a debt showing that I don’t owe and spent over 40 hours on phone trying to sort. Complaint promised some update within 28 days but on day 29 and nothing. Manager on phone advised my bank was to blame as they recalled payments which didn’t exist. My bank knows nothing but they won’t provide references or any info that would aid an investigation. Utterly disgraceful and cruel company. Now being told 8 weeks before they have to respond despite them admitting fault in mistaking 1500 for 500. Apparently have no checks in place to make sure things balance Reviewed on: 31st January 2024

Terrible company

Terrible company, poor communication, if anything goes wrong with your account they will charge you late fees rather than get in contact in writing to say there is a problem, and their customer service and complaints team are arrogant and rude. I would not touch them with a barge pole. Reviewed on: 9th January 2024

waste of time

dont go with these guys if you want to keep your money they took over£200 from my direct debit than they should of leaving me with no money at a time where we having a cost of living and customer service dont care Reviewed on: 20th November 2023

Consistently good

They gave me a card when I had little money, when others wouldn't. 10 years later I am financially comfortable but still use their card - out of gratitude, and because they give excellent service. My credit limit has been gradually and sensibly increased. Reviewed on: 13th November 2023

Never a problem

I started with a £250 credit limit now 6 years later I'm on there maximum limit of £4.000 can't fault the service I've had Reviewed on: 17th September 2023

Shocking customer service

Ages on the phone only to get someone who can't speak English. Issue not dealt with. Avoid avoid avoid Reviewed on: 14th August 2023

They helped me when times were really low and be amazing

There grea easy of use. But if u have problems talk to them don't brush it under the carpet they there to help when others won't. Thanksj urs stsrs Reviewed on: 1st August 2023

No problems at all

I've used the card for a number of years now. I've had the app for just as long. This company has been excellent in its service for me, in clearly stating any and all changes. There is no confusion reading the transaction page and you get reminders if payment is due. I've loved the ease of this card since day one. Reviewed on: 31st July 2023

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