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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.17 (261 reviews)

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3.98

Based on 261 reviews, last reviewed 21st Apr 2025

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

65%

15%

13%

Latest highest rating:

5

Virgin Money Cash ISA I have had a Cash ISA with Virgin Money for 3 years now. The interest rate is very good for an easy access account. Customer Service is also very good... Read more Reviewed on: 21st April 2025

Latest lowest rating:

1

opened a virgin money ISA unable to transfer funds... opened a virgin money ISA unable to transfer funds from my virgin current A/C to ISA account despite spending about 3 hrs over 2 days on the phone ... Read more Reviewed on: 9th April 2025

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Cash ISA reviews (261)

Review of the Virgin Money, Cash ISA:

App Needs To Include ISA's

Great service but the mobile app has to include ISA's otherwise no complaints. Reviewed on: 26th March 2022

Dreadful - trapped in a system that does not work

Opened a cash ISA - Virgin system will not recognise any of the information supplied to me by Virgin. This means that I can not sign in. No one will answer the telephone and so I am trapped with a cash ISA with no money in and have missed my tax allowance. Reviewed on: 4th April 2022

Great service, great website, good rates

Whenever I needed assistance from the Virgin Money team I was always assisted nicely and issues resolved. Very happy with my experience to date Reviewed on: 17th January 2022

Best interest rate at present.

Best interest rate at the moment with 2 penalty free withdrawals in 12 month period Reviewed on: 16th September 2021

Lack of app

Decent rate. The the lack of an app and the complexity to logging in makes the account very inconvenient to use. No idea why they have not addressed this by 2021!! Reviewed on: 27th February 2021

Easy to deal with, good rate

Signing up for the ISA was very easy and you can arrange a transfer from your current one on line, which makes it quick and very easy. I have used Virgin Money for other products and been very happy. Reviewed on: 6th June 2020

Great Product

Easy to set up and at a decent rate. Some issues with validating identity but sorted in the end Reviewed on: 6th May 2020

Access problems and difficult customer service

I have an ISA with Virgin for over a year. The bank doesn't offer an app to its ISA customers. To authenticate on their website you need to use your customer ID, password and a code sent to your mobiles. In the past year it happened me quite frequently to not being able to access the account for days as the access code is not sent to my mobile. This is totally unacceptable, in particular in this period of insecurity. As soon as this is over, I will switch to a more reliable provider. Reviewed on: 5th May 2020

money tree

good solid helpful information,friendly helpful staff Reviewed on: 29th April 2020

Great Account and Excellent customer service

I went on to their website and requested a call back at 12.00pm. They called exactly on time , dealing with my enquiry efficiently and effectively . sending out an application form , which was promptly received, and returned . I then got a call a couple of days later acknowledging my application . The interest rate is also very competitive . Reviewed on: 27th April 2020

Worst bank in UK

This is the worst bank in the uk I open a account on the 16-01-2020 then on the 19-01-2020 I get a email saying my bank accounts has been put on hold with out a reason they asked me to upload my ID through the link sent by ba.Direct I have been doing this from 19-01-2020 till 24-01-2020 then the retail sales team called me up to find if I have loaded my ID on the link I said yes they said ok we still don’t have it can you reply to the email from ba.direct and send my ID that way and I did then I get a email that I can’t send my ID that way and it will not be load to my account and I have to use the link if the staff members had a Half a brain they would let the department know what’s going on but it looks like they are to lazy to do this Reviewed on: 25th January 2020

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