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Virgin Money: Credit cards reviews

Name: Credit cards
Rating: 3.84 (802 reviews)

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3.84

Based on 802 reviews, last reviewed 12th Feb 2026

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

Easy to use app. Easy to use app. But shame about delays on updates. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Very disappointing experience with Virgin Money. Very disappointing experience with Virgin Money. I applied for this credit card specifically because of the advertised 30 months 0% balance transfer o... Read more Reviewed on: 12th February 2026

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Credit cards reviews (802)

Review of the Virgin Money, Credit cards:

Trying to resolve an issue...

I have been trying to resolve an issue with Virgin Money since the 25th November, and due to misinformation has now landed me in quite an awful situation, subsequently I'm now being penalised for their mistakes, which if the correct information was provided in the first instance the issue would have been resolved. First line customer services are inexperienced, have a lack of knowledge of most things it seems, poor phone etiquette and a general sense that they just don't care. I have spent so much time on hold from my initial calls, through to being COLD transferred on numerous occasions to the incorrect department, requiring me to reiterate the reason for my call. The mistake they caused will apparently take up to 8 weeks through their complaints team to resolve... which then puts me in a very precarious financial situation due to the circumstances I've been placed in, which being a mistake on their part, this should be looked at as a priority! Severely disappointed with the service offered from all accounts, and certainly will not be using their services again once this issue is finally resolved IF it get's resolved, because from my experience so far, I am not confident. I'd would urge anyone to seriously rethink their options before considering Virgin Money, any mistakes they make, you will almost certainly be penalised for! Reviewed on: 13th December 2021

Always there when you need them.

I have been a Virgin customer for a number of years now and I have had a very good experience with them, they have never let me down and I feel assured in the knowledge that their customer services are always willing to help. Reviewed on: 23rd January 2019

Exceptional company

I have a number of products with virgin money and am extremely happy with their service. Reviewed on: 23rd January 2019

Virgin money have always been exceptional with a wide range of products

I’ve always been exceptionally happy with virgin money and I have a number of financial products with them! Reviewed on: 23rd January 2019

I like Virgin Credit Cards

You can always find out exactly what you need by asking simple questions. This is helpful Reviewed on: 23rd January 2019

Safe

Nice and secure and the staff perfect Reviewed on: 23rd January 2019

It is amazing Cridet card

It’s perfect coustumer service Your account is save Reviewed on: 23rd January 2019

Exiting interactive website . Plenty of exciting offers.

I have enjoyed using the Virgin Money Service since I started some years ago after a very tantilising offer that I received. The website is in "Plain English" with no mucking about with Shakespeares Language for marketing purposes. With "Virgin Red" also available for Virgin Money users, I really do feel part of an "Experience" rather than usual boring and dull statements and bills. Keep it up Virgin !! Reviewed on: 22nd January 2019

Simple and straightforward

Everything online, great rates and very simple Reviewed on: 22nd January 2019

Good Credit Cards

Best 0% Periods for Balance Transfers and Purchases. Travel Credit Card is good to use abroad to avoid charges. Telephone banking service is outstanding. Reviewed on: 22nd January 2019

Quick and safe

Very quick to get a answer, security spot on, transfer of balance excellent. Reviewed on: 21st January 2019

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