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Virgin Money: Credit cards reviews

Name: Credit cards
Rating: 3.84 (802 reviews)

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3.84

Based on 802 reviews, last reviewed 12th Feb 2026

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

Easy to use app. Easy to use app. But shame about delays on updates. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Very disappointing experience with Virgin Money. Very disappointing experience with Virgin Money. I applied for this credit card specifically because of the advertised 30 months 0% balance transfer o... Read more Reviewed on: 12th February 2026

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Credit cards reviews (802)

Review of the Virgin Money, Credit cards:

Trying to resolve an issue...

I have been trying to resolve an issue with Virgin Money since the 25th November, and due to misinformation has now landed me in quite an awful situation, subsequently I'm now being penalised for their mistakes, which if the correct information was provided in the first instance the issue would have been resolved. First line customer services are inexperienced, have a lack of knowledge of most things it seems, poor phone etiquette and a general sense that they just don't care. I have spent so much time on hold from my initial calls, through to being COLD transferred on numerous occasions to the incorrect department, requiring me to reiterate the reason for my call. The mistake they caused will apparently take up to 8 weeks through their complaints team to resolve... which then puts me in a very precarious financial situation due to the circumstances I've been placed in, which being a mistake on their part, this should be looked at as a priority! Severely disappointed with the service offered from all accounts, and certainly will not be using their services again once this issue is finally resolved IF it get's resolved, because from my experience so far, I am not confident. I'd would urge anyone to seriously rethink their options before considering Virgin Money, any mistakes they make, you will almost certainly be penalised for! Reviewed on: 13th December 2021

Little input for maximum output!

Fantastic bank and staff- they do all the work for you, ideal for very busy people- you’re never disappointed x Reviewed on: 14th December 2018

Easy, no hassle lending.

Used the virgin money card to pay off a motorbike. Clear information, easily managed my debt over the desired period and even extend the payment period with no problems. Would recommend Virgin Money to everyone! Reviewed on: 14th December 2018

Very easy to deal with

Very easy company to deal with and a good simple website to navigate never had any real problems but when I did the customer service was excellent. Reviewed on: 14th December 2018

Great service

I'm always kept informed and updated Reviewed on: 14th December 2018

Great offers & app is easy to use

App is easy to use and card was delivered quickly after applying. Great offers on transfers Reviewed on: 14th December 2018

Fantastic service without fail

I've had great customer service everytime I have spoken with Virgin Money, and have great deals that have been fantastic this year. Would 100% recommend. Reviewed on: 14th December 2018

Brilliant everything

Virgin Money have the best customer service ever. Thank you Reviewed on: 14th December 2018

Problem free credit card

Have used Virgin for 2 years on 0% deal and everything has been problem free including 2 retail/travel companies going bust and Virgin dealing with that hassle free Reviewed on: 14th December 2018

Great service

Service focused. Very helpful when needed. Reviewed on: 14th December 2018

Great deals

Great deals on credit cards, my only gripe is they do not have a banking app. Reviewed on: 14th December 2018

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Virgin Money: Credit cards reviews

200% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Virgin Money Credit cards reviews (802)

Trying to resolve an issue...

Little input for maximum output!

Easy, no hassle lending.

Very easy to deal with

Great service

Great offers & app is easy to use

Fantastic service without fail

Brilliant everything

Problem free credit card

Great service

Great deals

Do you have a different Virgin Money product?

Want to see more from Virgin Money?

Help to Buy: ISA

Fixed Rate Savings

Savings

Join Smart Money People

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