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Virgin Money: Credit cards reviews

Name: Credit cards
Rating: 3.84 (802 reviews)

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3.84

Based on 802 reviews, last reviewed 12th Feb 2026

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

Easy to use app. Easy to use app. But shame about delays on updates. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Very disappointing experience with Virgin Money. Very disappointing experience with Virgin Money. I applied for this credit card specifically because of the advertised 30 months 0% balance transfer o... Read more Reviewed on: 12th February 2026

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Credit cards reviews (802)

Review of the Virgin Money, Credit cards:

Trying to resolve an issue...

I have been trying to resolve an issue with Virgin Money since the 25th November, and due to misinformation has now landed me in quite an awful situation, subsequently I'm now being penalised for their mistakes, which if the correct information was provided in the first instance the issue would have been resolved. First line customer services are inexperienced, have a lack of knowledge of most things it seems, poor phone etiquette and a general sense that they just don't care. I have spent so much time on hold from my initial calls, through to being COLD transferred on numerous occasions to the incorrect department, requiring me to reiterate the reason for my call. The mistake they caused will apparently take up to 8 weeks through their complaints team to resolve... which then puts me in a very precarious financial situation due to the circumstances I've been placed in, which being a mistake on their part, this should be looked at as a priority! Severely disappointed with the service offered from all accounts, and certainly will not be using their services again once this issue is finally resolved IF it get's resolved, because from my experience so far, I am not confident. I'd would urge anyone to seriously rethink their options before considering Virgin Money, any mistakes they make, you will almost certainly be penalised for! Reviewed on: 13th December 2021

Fantastic product

Any queries are dealt with quickly and always a positive experience . I always find this with the Virgin brand Reviewed on: 14th December 2018

Good service, good credit limit

Mainly chose the product for the interest free period Reviewed on: 14th December 2018

Faultless.

Credit card facilities are very good. Requested notifications are always forwarded as per my initial instructions. These are within a good time period to prepare for any actions such as payments. Logging on to the web site is straight forward and easy, just get your security and pass codes correct. Reviewed on: 14th December 2018

straight forward

using virgin services has been straight forward and it is a very easy and simple process to use the online banking functions Reviewed on: 14th December 2018

Fantastic service

Always have a smile on their face and the lounge in Glasgow is superb Reviewed on: 14th December 2018

Good credit card

I’ve been using my Virgin Money credit card for about 15 months. Good offers with it inc intrest free for 28 months. The online payment system is good too. Reviewed on: 14th December 2018

Easy to manage

Easy to use, easy to manage and good rewards. Reviewed on: 14th December 2018

Great service

Respond to any query quickly and efficiently. Reviewed on: 14th December 2018

Very good service

I have had no issues at all with my credit card service Reviewed on: 14th December 2018

Excellent services.

No delay, no unnecessary questions. I like them. Jaroslav Reviewed on: 14th December 2018

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