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Virgin Money: Essential Current Account reviews

Name: Essential Current Account
Rating: 3.05 (143 reviews)

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3.05

Based on 143 reviews, last reviewed 28th Jan 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

37%

13%

38%

Latest highest rating:

4

Branch has a car park, and parking is normally possi... Branch has a car park, and parking is normally possible. Internal cash machines usually operational and available. Queue at tellers desk normally arou... Read more Reviewed on: 28th January 2026

Latest lowest rating:

1

Completely useless, l have been on the phone for ove... Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024

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About this product

The Virgin Money Essential Current Account is no longer available to new customers.

Virgin Money reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Essential Current Account reviews (143)

Review of the Virgin Money, Essential Current Account:

INTERNET ACCOUNT THAT CANNOT BE OPERATED ON INTERNET

My M Plus account has been blocked for the last three days. Have rung them five times no help by rude, unprofessional uneducated staff who does not have a clue about what they are talking about and have been lied to, at times during the conversation have held the phone for over 40 minutes, can't get any money out to buy food wish to close the account but not able to as the account has been blocked You ring and speak to staff who cannot do anything as the account has been blocked. wish I had never heard of Virgin Money Please Please stay well away from this bank as it is really not a bank - opened an internet bank account - cannot operate the account via internet Had enough - will have to go to a branch to close the accounts hoping that there are no further problems created by Virgin my request to all is to close their accounts by transferring to other high street banks Reviewed on: 27th October 2021

Great

The app is useful but it could be better its not as advanced as Barclay's when it comes to functions. Reviewed on: 10th March 2023

Unpleasant

I think virgin money treats customers who have to use their basic account badly both in branch and online Reviewed on: 10th March 2023

Virgin is the best

Excellent and prompt customer service Reviewed on: 10th March 2023

My first bank in the UK

This is the first and only bank for me when I came to the UK. I rented a room as a long-term tenant and the other banks said that was not an acceptable address proof, which is ridiculous. All I need was just putting some cash into a current account. Reviewed on: 10th March 2023

Virgin Money

Better interest rate on a current account Reviewed on: 10th March 2023

okay

Competitive interest rates when compared to the big banks. However, online banking page is not the best and telephone banking is terrible with very long wait times. Reviewed on: 28th February 2023

Still waiting to hear from Bereavement Team

Over a year passes since my fathers death and I haven't heard from the bereavement team since after they sent back all documents. Cannot recommend this Mickey Mouse Bank at all. Reviewed on: 18th February 2023

Not great, not terrible

The app is a pain in the neck, it frequently has problems and now no longer even works on my ipad. Otherwise ok Reviewed on: 4th February 2023

getting no better

I was with Yorkshire Bank for over 40 years and then they just told me I was now a Virgin Money customer! I have found Virgin Money to be unhelpful and/or uninformed on every contact. There is no 'Customer Service' to speak of and I am looking to change banks soon. Reviewed on: 2nd February 2023

GOOD ACCOUNT WITH SOME BENEFITS

I like the account, it gives you real-time information on all your transactions, and has a few worthwhile benefits like cashback and no foreign currency charges. Reviewed on: 1st February 2023

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