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AA: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 2.96 (198 reviews)

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2.50

Based on 198 reviews, last reviewed 7th May 2025

100% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

35%

16%

44%

Latest highest rating:

5

I cannot thank AA Roadside Assistance enough for the... I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturda... Read more Reviewed on: 17th December 2024

Latest lowest rating:

1

You could not make this up Dear AA Customer Services, Further to my earlier complaint. I am writing to express my profound dissatisfaction and frankly, shock, at the abysmal l... Read more Reviewed on: 7th May 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our AA breakdown cover reviews come in. You can read and write YOUR AA Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

AA Breakdown Cover reviews (198)

Review of the AA, Breakdown Cover:

Quick response

Broke down on M4 - AA were eith me in under 15 minutes and I was on my way in another 10 - excellent result. Reviewed on: 24th December 2015

Wasted my day waiting for the AA

Reported the break down at 8.20am ...no problem sir we will have someone with you by 9.15am they have changed the time 4 times now ...still waiting next time slot given 12.55pm ... will not be using them again. Shocking service crap customer service use the R A C Reviewed on: 14th October 2023

Dangerous!!!

Do not use the AA!! First of all, the customer service is terrible, our car set on fire and the person I spoke to on the phone was very rude, abrupt and unhelpful (we had 3 children under 8 with us). She didn't have a clue how to help me and just point blank refused to check, she just kept repeating herself. Secondly, the AA delivered our burnt out car to our doorstep the next morning, which wasn't only a traumatic reminder for my family but I was told by a mechanic that fetched it that it was extremely dangerous and could have set alight again!!! Thirdly, after sending a complaint, I had a very unprofessional reply. They had listened to the calls and agreed that the woman was rude and unhelpful and blamed her for poor customer service and they completely ignored my concerns about leaving a dangerous car outside my front door, putting my children in danger!!!! Disgusting service and I'm taking it further!! Reviewed on: 13th October 2023

my review

as a first driver i got a really good deal. you never know when you are going to need it so for the price i paid it was really good Reviewed on: 28th September 2023

Shocking!

Shocking! Broke down at Preston services, nobody came it cost us £400 to be recovered. I Couldn’t get through to them on the phone after they kept moving the wait time on the app. We filed a complaint and was given £30 compensation not even 10% of what we had spent. We were told to send our receipt for consideration and then continually ignored! Phoned up to cancel, explained why and they said no problem and cancelled it very unreliable service through and through. Happy to take your money every month but do not provide the service they claim to provide Reviewed on: 20th September 2023

Easy to set up clear options

This is through my bank it was easy to set up and just what I wanted Reviewed on: 9th September 2023

BREAKDOWN

Not had to use yet but know many happy motorhome owners who have Reviewed on: 31st August 2023

Easy service to use

Excellent price great value for both my son and I Reviewed on: 24th August 2023

Great customer service

I had a very positive experience speaking to their staff and they made sure I understood each and everything. Reviewed on: 23rd August 2023

Great cover

Great cover offered for a low premium. Easy to navigate app and good customer service. Reviewed on: 18th August 2023

Couldn't ask for more

Top service, great prices, and always there when needed. I would not look anywhere else for breakdown cover. Reviewed on: 14th August 2023

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