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Admiral: Home insurance reviews

Name: Home insurance
Rating: 4.73 (11775 reviews)

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4.73

Based on 11,775 reviews, last reviewed 11th Jun 2026

33% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

12%

Latest highest rating:

5

The best home insurance Great and reliable home insurance Reviewed on: 11th June 2026

Latest lowest rating:

1

AVOID IF YOU"RE A HUMAN BEING I think your accounts department are far too over enthusiastic about non payment of £3 which on that day I didn't have access to even £3 for my insura... Read more Reviewed on: 27th March 2026

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About this product

Admiral home insurance is available in three cover levels.

You can personalise your cover with optional extras, some are covered automatically under the Admiral Platinum and Admiral Gold home insurance policies. You can get a quote online for standalone buildings and contents policies or both combined.

Admiral home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Home insurance reviews (11775)

Review of the Admiral, Home insurance:

Friendly and helpful staff on the end of the telephone

I had to telephone regarding a leak from an upstairs flat. The Admiral employee I spoke to was kind, knowledgeable, professional and very helpful. She called back when she said she would and discussed my options with me. I was very impressed with the service. Reviewed on: 22nd August 2019

Worst insurance company out there!

Worst insurance company out there! I took out a home insurance policy with this company as you would to protect your home and contents . I recently found my self in the need of making a claim for a theft of my mobile phone only to not be covered for the whole amount of the phone , the excuse given by admiral was I didn't specify which Items I wanted to insure? The issue I have with this is that when you take out the policy they do not ask you to specify any items. So why are you asking me this now?. Complete & utter scam. AVOID AT ALL COSTS! Reviewed on: 8th February 2024

ladmiral have casino but they say no

Admiral say one thing Davies group they send woman to your home done show who they are dress like going shopping not as professional as about things that you already reported ornaments and laptop I pad they don't look very poor Reviewed on: 25th January 2024

There was a storm many properties including ours we...

There was a storm many properties including ours were damaged by the storm, the roof in our case so we contacted admiral house insurance, we got a reply a few days later saying there was no storm and wind had to be over 55mph to make a claim and that the file was now closed . THANKS ADMIRAL . Reviewed on: 10th January 2024

Fraudulent insurance provider

We had home insurance policy with Admiral since 2022. They automatically increased the price of our policy by 60% (!) a year later without getting our consent. They only sent an email to inform us of the policy renewal and we found out the new price increase when seeing our bank statement a few months later. Their agent could not give a single good reason to the 60% price increase. This is insane! How could any insurance provider justify this hefty price increase on the same items being covered? Now to cancel the policy, they want to charge us an extra £80. Reviewed on: 5th January 2024

ADMIRAL ARE PIRATES

They automatically renewed my home insurance, when I told them I did not want the product. Then I did not pay the account and then with no notice they handed my account over to debt collectors. DISGRACEFULL I WILL NOW GET THE OMBUDSMAN INVOLVED Reviewed on: 4th January 2024

Emergency home cover, what a joke!

Our boiler started leaking a week ago. Finally got someone out for emergency cover after about 8 hours. They managed to stop the leak & said they would authorise the work with Admiral. 5 phone calls later and still awaiting authorisation. Meanwhile, we are left with intermittent heating and hot water on some of the coldest days. Shocking service, we won't be renewing any insurance with Admiral again. Reviewed on: 10th December 2023

worst company I have ever dealt with, ignore this warning at your peril

Admiral are a bad choice Admiral are a bad, hostile company, masters of sharp practice. cannot be trusted one bit. You are inviting trouble if you use them. We had an important house cover policy, the card used for automatic renewals expired while we were on a months holiday. they sent a letter instead of an e mail which, obviously we could not see. When we got back, we found the policy had been cancelled and we were charged £50 ''administration'' fee, which they have put into the hands of a debt collection company, who are now harassing us. we made an attempt to pay to restart the policy, and were told they had cancelled it. We attempted to obtain a new policy from them, were connected to a foreign operator who could not be understood, after spending an hour on the phone, we were cut off and did not bother to call us back. Not the actions of a decent or responsible company. Reviewed on: 8th December 2023

Home insurance

I wouldn't recommend this insurer, will try their best to refuse or decline your claim Reviewed on: 20th November 2023

Payment of a claim

So i finally had my claim upheld about the incorrect offer that Admiral had made my wife about her lost earrings and they agreed to pay the legally correct amount plus compensation. I had a call on Friday 3rd Nov to say that i would receive my money within 5 working days. Guess what, i didn't and still haven't, tues 14th Nov. Tons of the usual apologies, but no resolution, apart from "it's in the system!" ! am not sure whether Admiral are just incompetent throughout or enjoy annoying their customers? Reviewed on: 14th November 2023

Professional competitive cover

Home insurance covering a Grade II listed property. Great cover and customer service to understand policy and ensure correct cover. Reviewed on: 1st November 2023

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